...International Voice Description : This is a full-time on-site role for an International Customer Service position located in Thiruvananthapuram... ...a positive customer experience. Experience : 0 to 2yrs Shift : UK shift Qualifications : - Excellent customer support, customer...
Overview:
The Role
The Senior Process consultant role is an important role who will help drive process re-engineering, simplification and automation opportunities across the group.
You will partner closely with the Business leaders and teams in India & UK to drive process...
...of you. And we’re counting on your unique voice and perspective to help EY become even better... ...in a fast-paced environment
Devising process documentation and translating complex... ...collaborate with the team
~ Willing to work in shifts, if required
~ Need to work from office...
...of you. And we’re counting on your unique voice and perspective to help EY become even better... ...of project management inter-related process stages i.e. initiate, plan, execute, monitor... ...Other Requirements:
Willing to work in any shift – Early morning shift to cover countries...
...of you. And we’re counting on your unique voice and perspective to help EY become even better... ...have
~ Willingness to work in multiple shifts to ensure 24*7 service availability.... ...Management methodologies
Experience in process improvement
Technologies and Tools...
...of you. And we’re counting on your unique voice and perspective to help EY become even better... ...to manage and deliver on multiple and shifting priorities to provide high quality, timely... ...able to rapidly learn a complex business process that involves acquisition of knowledge and...
...x7x365 organization by working rotational shifts, taking on-call responsibilities, and being... ...or more with U.S. or UK customers in a voice-based environment
~Ability to communicate... ...issues
~Ability to quickly grasp terminology, processes, and workflow in a short period
~...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...Tech./ B.E. with sound technical skills
Ability to work in 24x7 shifts
Strong command on verbal and written English language....
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...and escalate issues as appropriate.
Actively establish client (process owner/functional heads) and internal relationships.
Assist Seniors...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...serving teams on updates and changes in finance tools and processes
Provide virtual support to our client serving teams (phone or...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...well enough to physically model it and then understand the processing and performance issue to design the ETL processes using RESTful...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...Mandatory Requirements:
Strong knowledge of Business Processes
Implementation Methodology
Third Party
Intercompany...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...development experience tooling to streamline the component development process
Establish and enforce best practices for web component...
...production issues, including escalation, delivery, and operational processes
~Hire, develop and lead a team of Technical Support Engineers... ...~Obtain the necessary knowledge and experience to have a voice in shaping the evolution of the organization
Why Infoblox?...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...the design and build of quality services to enable business processes.
The analytical/decision making responsibilities of the Business...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...enhance information systems facilitating the business internal control process, and assisting clients and other technology professionals in...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...solutions through research and analysis of data and business processes
As a Product Owner:
Strong, hands-on Product Owner / Delivery...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality
Experience in a...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...and certification (AWS or Azure)
~ Experience in DevSecOps processes, automation and toolchain
~ Good experience on security and infrastructure...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...activities such as suggesting Architecture improvements, recommending process improvements, and conducting tool evaluations.
Served as a...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...competency, accuracy standards and reporting capacity across the assigned process area thus providing deeper insights & their respective imact. The...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...Ability to act as an advocate and leader in the strategic design process of projects, owning the overall Client outcomes and Experience. Lead...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ..., as well as to improve our investigation and response processes.
Lead and mentor Security teams and junior incident responders...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...and fulfill their data needs
Work on documenting the current process from the EY tax teams with process maps with details at Level 5...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...SRS , User stories , Success criteria ,Business case development, process models. Etc
Strong knowledge business case writing & in BPM (...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...practices.
Excellent business communication, Consulting, Quality process skills
Must be a team player and team leader
Your people...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ....
Ensure delivery quality by implementing best practices, processes, and methodologies.
Provide leadership in services delivery to...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...Tech./ B.E. with sound technical skills
Ability to work in 24x7 shifts
Strong command on verbal and written English language....
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...submission of the Quality Checklist for each task
Ensuring 100% process adherence and delivery within the defined SLA
Skills...
...become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and... ...protocols and operations including design and automation of IT processes.
Exceptional leadership and team management skills, including...