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- ...Key Responsibilities: Blended Process (Voice + Non-Voice): Manage inbound/outbound customer calls and chat/email interactions. Switch smoothly between voice and non-voice communication channels. Ensure high-quality customer experience across all channels. Achieve...ChatShift workNight shiftSecunderabad22 days ago
- ...communications with international customers via email, chat, and occasional calls. Provide timely... ..., billing, technical support, or order processing. Resolve customer queries, complaints,... ...Skills: Experience in international voice or semi voice processes. Exposure to...ChatShift workSecunderabad22 days ago
- ...Key Responsibilities: Voice Process (Inbound/Outbound): Make or receive customer calls to resolve queries, complaints, or product information... ...satisfaction and maintain call quality. Non-Voice Process (Email/Chat/Backend): Respond to customer inquiries through email, chat...ChatShift workSecunderabad22 days ago
- ...Voice Process – Key Responsibilities: Handle inbound/outbound customer calls regarding banking services such as balance inquiries,... ...Key Responsibilities: Respond to customer queries through email and/or chat regarding account statements, loan information, card services...ChatShift workNight shiftSecunderabad22 days ago
- ...Process Associate - Customer Service - Non Voice - HIG022912 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes... ...Support Tier-1 agents who support customers via Phone, Chat & Email Channels • Develop insightful solutions that meet...ChatFull timeRelocation
- ...Process Associate - Customer Service - Voice - English + Hindi - HIG022554 Ready to shape the future of work? At Genpact, we don’t just adapt to change... ...• Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing /...ChatFull timeFlexible hours
- ...Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of...ChatSecunderabad20 days ago
- ...Key Responsibilities: Respond promptly and accurately to customer inquiries via email and live chat. Provide product or service information, handle complaints, and process requests. Maintain detailed records of customer interactions in CRM systems. Ensure compliance...ChatShift workNight shiftSecunderabad22 days ago
- ...Responsibilities: Respond promptly to customer inquiries via email and chat. Understand customer issues and provide accurate, valid, and... ...Escalate unresolved queries to relevant departments as per process guidelines. Maintain productivity and quality metrics as per...ChatShift workNight shiftSecunderabad22 days ago
- ...Key Responsibilities: Voice Process: Make or receive calls to/from insurance companies or healthcare providers regarding claims.... ...Non-Voice Process: Handle claim-related correspondence via emails or chat. Work on claim rejections, denials, and resubmissions....ChatNight shiftUS shiftSecunderabad22 days ago
- ...Responsibilities: Handle inbound/outbound calls or emails/chats for U.S. banking customers. Assist... ...regulations like GLBA/FDCPA ). Follow process scripts and compliance guidelines... ...speed and email/chat etiquette (for non-voice roles). Ability to maintain composure...ChatWork at officeNight shiftSecunderabad22 days ago
- ...Process Associate - HIG023059 Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and... ...qualifications • Previous experience in a customer service role chat/email/voice • Effective probing skills and analyzing / understanding...ChatFull timeFlexible hours
- ...We are seeking an International Voice Process Executive to join our dynamic team in India. The ideal candidate will be responsible for handling customer inquiries and providing top-notch support in a voice-based setting, ensuring a positive customer experience. Responsibilities...SuggestedShift workSecunderabad4 days ago
- ...deployment, and management of Amgen's enterprise voice platforms. This role covers core platforms... ...IVR scripting, call routing, and chat integration. Collaborate with business... ...dynamic environment. Understanding of ITIL processes and implementation. Experience working...ChatSecunderabad29 days ago
- ...Key Responsibilities: Handle data entry, record maintenance, and documentation tasks accurately. Process customer requests, orders, or claims via email or chat. Verify and update customer or transaction information in databases. Coordinate with internal teams to...ChatRemote jobWork from homeShift workSecunderabad22 days ago
- ...responsible for overseeing the quality assurance processes within an organization, ensuring that... ...and evaluate customer support calls, emails, and chat interactions to ensure adherence to... ...degree. At least 5 years of international voice experience including at least 2 years of...ChatFull timeMonday to Thursday
- ...Process Associate - Service Desk - ITO092467 Ready to build the future with AI? At Genpact, we don’t just keep up with technology... ...Desk In this role, working on inbound/outbound calls, chats and emails to resolve technical issues of the end user Responsibilities...ChatFull time
- ...Process Associate – Workplace Services Service Desk - ITO092681 Ready to build the future with AI? At Genpact, we don’t just keep... ...below: ~24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service) ~ Provide Incident, query and...ChatFull timeFlexible hoursWeekend work
- ...inquiries simultaneously and efficiently. Proficiency in using email and chat support software. Strong problem-solving skills and a... ...Ability to work independently as well as in a team environment. Familiarity with e-commerce platforms and processes is advantageous....ChatSecunderabad21 days ago
- [[CandidateFirstName]] Wishing this email reaches you at the right time as I am looking to place a Voice Support with your experience. Please review the details below... .... Hiring for Customer support (Voice process) Hyderabad Position: Voice Support Location...Contract workWork at officeImmediate startNight shift2 days weekUS shiftSecunderabad28 days ago
