...Management Trainee-Triage - HMS047406
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create...
...The NOC & Triage Technician is responsible for day-to-day queue management consisting of routing incoming support tickets, diagnosing Customer requests, identifying trends, and reporting on ticket metrics to drive continuous improvement. Also, the technician will be diagnosing...
...Description
MANAGER TRIAGE: A Triage Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) who provide first level voice support to our customers along with managing associated...
...cities and have served over 1000 towns in India.
- mfine's care team of more than 100 in-house doctors are working alongside the AI system offering best possible diagnosis and care.
- Our AI engine has the ability to diagnose and triage over 1200 common diseases....
...articles based on the feedback
· System Issues- lockouts, down system, etc.
· Report issues to the correct channel for CC System issues, triage issues before escalating to ISD, etc.
Qualifications
Minimum Qualifications/Skills
· Organization and time management...
...from insured’s regarding specific claim details.
Understands processes within entire department to assist callers with questions and triage information received.
Works closely with the Claims Reimbursement and Care Managers to provide a seamless customer experience....
...that all software components are thoroughly tested. Additionally, you will monitor and report on test results, participate in defect triaging and resolution, and actively contribute to the continuous improvement of our testing processes and tools.
Responsibilities
Designing...
...gain a deep understanding of our wide range of data sources, (2) build relationships with engineers and product managers in order to triage incoming issues appropriately, (3) have a user-first outlook as you work to solve day-to-day data & dashboard issues, and (4) have the...
...with experience in multiple layers of software development / production management.
Technical Competencies:
Proven ability to triage problems quickly, assess the problem’s impact and severity, and provide appropriate response. Ability to provide workarounds for the...
...account/client
# Mentor and guide Production Specialists on improving technical knowledge
# Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
# Develop and conduct trainings (Triages) within...
...customers with complex solutions and complex SLA requirements in a 24/7 shift based working environment
Role description
To initiate triage and perform pro-active analysis for all service requests.
Support the day to day operations with Change & Fault management by...
...wide case management system.
Priority handling and escalation of critical issues and monitoring of service level compliance. Perform Triage of issue to make sure it is in the correct support queue.
Perform root cause analysis to mitigate recurrence. Escalate customer...
...WebSphere version and patch deployments.
· Assisting with tracking and managing vendor support tickets, and be able work with a team to triage and resolve urgent application issues.
· Experience with on-call support for the production environment.
· Experience with...
...Infrastructure platforms focused on Requests, Incidents, Monitoring alerts and Problem Resolution
• Conduct SIEM log data harvesting to help triage incidents or fulfill customer and audit requests
• Responsible for resolving or escalating incidents in a timely manner
•...
...Perform coding, debugging and testing.
Participate in design brainstorming sessions, technical design reviews, formal code reviews, bug triage, and functional walk throughs.
Design, build, and test scalable micro services using cloud native technologies
Ensure the Cloud-...
...are understood and actively managed ahead of go-live.
Responsible for the day-to-day prioritisation with the squad, including bug triage and backlog grooming.
Engaging in scrum ceremonies (stand-ups, refinements, and sprint reviews) and building a rapport with the engineering...
...onboarding, and networking on behalf of our program participants.
Manage user communication and follow-ups for program support.
Triage survey responses and adjust programs as needed.
Communicate with participants via email, phone, and video about satisfaction surveys...
...delivers timely and high-quality customer complaint handling.
~Oversee the handling of zero sample complaints,
triage/evaluation of customer complaints, customer feedback,
and offline technical complaints.
~Drive the implementation of strategy...
...initiatives
~Collaborate with the engineering manager to manage the day-to-day efforts of ongoing initiatives, from managing standups, to triaging bugs, to providing project updates to the organization
~Partner with cross-functional teams within Voltus to ensure the product is...
...for Customer.
Manages and assures compliance with the SLAs (Service Level Agreements) by working with the cross-functional team to triage, troubleshoot, and resolve areas where contractual service levels are in danger of being breached.
Assures SLA Reporting is correct...
...software components all the way to production including helping support the application to resolve production issues with appropriate triaging
Keep pace with technical innovation
Your skills and experience
A minimum of 5 years hands-on experience in DevOps...
...existing account/client
# Mentor and guide Production Specialists on improving technicalknowledge
# Collate trainings to be conducted as triage to bridge the skillgaps identified through interviews with the Production Specialist
# Develop and conduct trainings (Triages)...
...~ Responsible for providing Level 3 production support, change management for the assigned applications. Need to be able to diagnose/triage/resolve production incidents. Need to work with vendor products within Bank and be able to design/develop/enhance applications/product...
...schedules to company stakeholders .
Act as a liaison and bridge between product teams, support, and professional services to help triage and identify product issues and opportunities for enhancements.
Work closely with the product manager and stakeholders to ensure...
...Skills:
SME - Oracle C2M and ADSS
Change Request Management: Analysis, Design, Testing, Documentation
IT Support Ticketing: Triage, Analysis, Resolution
Coordination with Client Business: Issue Analysis, Solution Provision
Escalation Management: Coordination...
...educate and provide guidance in helping them to achieve their goals and to improve their productivity.
Strong troubleshooting and triaging capabilities, passionate to learn & quickly adapt to the new technology, process knowledge.
Working in regulation with industry-standard...
...provided software
Track progress across all stages
Work with the team to achieve daily, weekly and monthly targets
Participate in triage meetings with the team
Ensure the highest standards of quality while refining, classifying, labelling & submitting the data Skills...
...SIEM and security tools
Conduct technical analysis and correlation of operating system database application cloud and network logs to triage potential security events and incident investigations
Analyze tactics techniques and procedures (TTPs) for various intrusion sets...
...Responsibilities:
Handle Escalated incident tickets from L1 Team.
Analyse and investigate security events from various sources; Triage security events and incidents, detect anomalies, and report remediation actions.
Manage security incidents through all phases of the...
...SSIS
~ Advanced written and verbal communication skills are a must.
~ Should possess superior troubleshooting skills to be able to triage and work with developers on an issue.
~ Positive attitude and strong work ethic required.
Preferred Skills:
Good to have...