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- Description : - Act as internal SME for Multifonds system liaising with all internal stakeholders (IT for migration/integration and FA for training).- Support system migration from current to new system, building test cases, supporting UAT, regression testing, configuration...Suggested
- ...maps for impact analysis.- Develop and maintain documentation for service mapping processes, workflows, and best practices.- Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.- Stay updated with ITSM and service mapping trends, tools...Suggested