Average salary: Rs811,362 /yearly
More statsSearch Results: 11 vacancies
...Respond to incidents, service requests, and support on minor changes
Escalate to the Level 2 and Level 3 engineers
Review and manage tickets from various projects and also clients/stakeholders
Require persistence, follow-up, effective communication and good customer...
...Managed Services, Software, Hardware, and Broadband.
Key Responsibilities:
Responsible for response and resolution of all support tickets within the agreed SLAs.
Responsible for creating and updating support documentation.
Analysis, problem solving and...
...Agile way of working including planning, retrospectives and showcases
Document and track issues and reasonable steps taken within the ticket management system
Provide after-hours support within a defined roster
Who you are
You must have a strong technical aptitude...
...enhancements, provide estimates, guide team to deliver the enhancements per the estimations.
Participate in incident management P1 / P2 ticket resolution analysis, troubleshoot root cause rapidly and guide team for workaround / permanent fixes.
Excellent troubleshooting and...
...firewalls, SD-WAN, VPNs, and ensuring their proper functioning. Maintaining/Troubleshooting client environments: Respond to service desk tickets and escalations as they are created from client.Performing Maintenance and Upgrades: Conduct regular maintenance on network devices,...
...with the SE details, and budget hours allocation vs actuals.
Develop and continue to refine process to analyze the monthly T&M SNOW ticket volumes to determine action plan to drive down ticket volumes/support costs as part of the vendor managed service model.
Analyze...
...communication with end-users to understand and resolve their technical issues promptly.
Document and track all support activities in a ticketing system.
Requirements:
~1 to 3 years of experience in providing end-user support within the IT industry.
~ Proficiency in...
...Support. In this role, you will be responsible for resolving Infoblox customers’ questions through phone calls, email, chat, and support tickets. You will be the first point of contact for our global customers and will collaborate with various teams to find solutions for our...
...refinements – architecture changes, etc
Managed working in distributed teams through daily timezone overlaps
Jira / confluence-based ticket tracking
Certifications like, CSPO, SAFe, Advanced CSPO
Travel onsite primarily for the PIs as per requirement
General...
...and general IT resources used by the organization.
You may also need to attend and resolve any issues reported by the client on the ticketing system within the time specified in the SLA.
You also need to ensure the internal networks have the capacity to meet business...
...Technology groups
Management of Support Budget (Hosting, Software)
Project intake and demand management
High Priority support ticket management/ attendance / Escalations
Required 24/7 on-call support ( e.g. escalations, vacation, holiday, weekend coverage)
Managing...
