Average salary: Rs922,067 /yearly
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- ...Manage Engine Ops Manager Nagios and Zabbix etc for infrastructure monitoring Develop automation scripts and ITSM-integrated alert/ticketing workflows Maintain SOPs KT decks and performance dashboards Cross-Team Collaboration Coordinate with service desk network...SuggestedFull timeHybrid work
- ...customer satisfaction. Gather customer feedback and relay it to the relevant teams to drive product improvements including raising tickets for bug fixes and handling feature/customization requests. Maintain records of onboarding activities and regularly update the...SuggestedFull timeWork at officeRemote jobNight shift
- ...Proven experience handling L2 and L3 escalations in enterprise or managed service environments. Familiarity with ITSM tools and ticketing systems such as ServiceNow or Remedy. Strong analytical and communication skills to collaborate across support tiers and with customers...SuggestedFull time
- ...etc.) Knowledge of monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools A minimum of three years of experience supporting...SuggestedImmediate startNight shiftDay shift
- ...(INCLUDES ALL TASKS): Receive IT support requests via various support channels such as email phone and Teams and log them in the ticketing system Logging Handling and Resolving the tickets in ticketing system. Handle L1 tickets troubleshoot and diagnose IT problems...SuggestedFull timeFlexible hours
- .... Experience with production support and incident management in rotational shifts. Proficiency with version control (Git) and ticketing/ITSM tools (Jira/ServiceNow). Strong problem-solving documentation and communication skills. Bachelors degree in computer science...SuggestedFull timeShift workNight shiftAfternoon shiftEarly shift
- ...improve first level resolution percentage. Log the calls and requests in the Service Desk System (Prefer candidates worked on different ticketing tools) Troubleshoot and resolve common IT issues related to hardware, software, network connectivity, and applications....SuggestedWork at officeImmediate startRemote job
- ...solve engineering problems.- Startup Or Product-based Company Experience.Who You Are (Class-A Mindset) : - You solve problems, not just tickets.- Youre curious, self-driven, and hungry to grow without technical boundaries.- You take complete ownership of what you build.- You...SuggestedWork at office
- ...users and improve first level resolution percentage. Log the calls and requests in the Service Desk System and define severity of the ticket and follow-up. Troubleshoot and resolve common IT issues related to hardware, software, network connectivity, and applications....SuggestedFull timeWork at officeImmediate startRemote jobShift work
Rs 5 - 8 lakhs p.a.
...acumen to propose any workarounds to the client for any breakage in product or services. Document issues reported by clients in the ticket which can serve the purpose of repository or considered as details for escalating issues internally. Provide timely and relevant...SuggestedPermanent employmentWork at officeRemote jobFlexible hoursShift work