Rs 3 - 6 lakhs p.a.
...Farelogix experience a plus.
Minimum 18 months of experience in ADM Research for an airline preferred or equivalent
experience in Ticketing and/or Fare Auditing.
Critical thinking with the ability to research ADMs thoroughly, collect and analyze all data
points to...
...your success. Some of the key job functions of the application support engineer are :1. Provide first level of support for handling tickets, operational issues from production services2. Provide engineering support of our incoming tickets, including extensive troubleshooting...
Job Overview: We are looking for a talented Customer Service Agent to provide exceptional support to our customers. The ideal candidate will have a passion for delivering excellent service, strong communication skills, and the ability to resolve issues promptly and effectively...
...team, Mini Project.
Handle interfaces with both incoming & outgoing IDOC communication.
Create, modify, monitor Batch jobs.
Handle MM/WM related programs in ABAP De-bug mode.
Support handling ticket tools, reports, Solution Manager etc
Let’s grow together....
...coverage, the clarity of test instructions/SOPs, the quality of the automation, and audit mechanisms (e.g., metrics, alarms, reports, ticketing root causes, etc.). You escalate when automation scripts fail, when tests hit blocks, and when actions needed deviate from SOPs....
...requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do
# Ensure timely response of all the tickets raised by the client end user
# Service requests solutioning by maintaining quality parameters
# Act as a custodian of client’s...
...make continuous improvement of the Run activities, update documentation (PDD, Design document)
Effective management of maintenance tickets within SLA defined
Apply classification of maintenance tickets to address actions for the continuous improvement of the automated...
...executive will take care of expense bills and submit the supporting document to the required team on time.
Booking Flights/Bus/Train Ticket as per Travel Policy guidelines.
Booking Hotel/Accommodation within Budgets on time.
Handling Travel Expenses bills....
...incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-...
...independently and manage multiple tasks effectively.
Experience with scripting languages or APIs might be a plus.
Experience using ticketing systems and knowledge base tools is preferred.
Additional Skills:
Experience with programming languages Java Angular...
...Practices of the BNL CoE and the quality of the code and of the documentation of the robots.
Drive the classification of maintenance tickets to address actions for the continuous improvement of the automated processes (LEAN methodology)
Analyze business needs to evolve...
...will be responsible for managing incidents, changes, and problems related to our applications. This includes handling live production tickets and addressing queries from business users. The position requires flexibility to work in a shift-based model.
Key Responsibilities...
...adapters.
• Worked on various third-party integrations with SAP PI/PO using B2B add-on.
• Strong knowledge in Mappings and node functions.
• Knowledge in working on Support projects and ticketing tools.
• Good communication and email writing skills....
...domain, including user manuals, system guides, troubleshooting guides, and API documentation.
Receive, prioritize and analyze problem tickets related to airline system, applications and processes and conduct RCA and collaborating closely with stakeholders.
Monitor and...
...coordination, Security, Infrastructure, Development teams, etc.)
· For a predefined applications scope take care of:
o Ticket Management
o Propose solutions to improve an application
o Incident Management (including problem determination)
o Request...
...sustainable IT solutions.
Responsibilities
Direct Responsibilities
· For a predefined applications scope take care of:
o Ticket Management
o Resolving Incident
o Prepare e Follow the release production
o Propose solutions to improve an application...
...tests to ensure our code meets our targeted SLAs.
Collaborate with Product, Customer Success, and other departments to track bug tickets through their lifecycle.
Code review and work with other developers to expand the capabilities of the team.
Contribute to continuous...
...and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating...
...databases and SQL queries.
~ Familiarity with UI development using HTML CSS JavaScript and jQuery.
~ Ability to effectively use ticketing tools like ServiceNow for task management.
~ Excellent documentation skills for recording support activities and procedures....
...like Jasmine or Karma is a plus
~ Experience in databases and SQL queries are added advantage
~ Ability to effectively use ticketing tools like ServiceNow for task management.
~ Strong communication skills to interact with business team and collaborate with other...
...responsibilities:
Job monitoring & health checks
Source file/DB checks, data validation
Triage & executing runbook actions
Ticket creation for incidents and escalation based on escalation matrix provided
SLO monitoring and reporting
L2 responsibilities...
...Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards...
...and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating...
...services to effectively troubleshoot and provide solutions.
# Creating and delivering training sessions or materials to educate customers on best practices and maximize their use of our offerings.
Requirements:
SQL Ticketing HRMS
Remote Work :
No...
...operations, and customer success teams to ensure data integrity in our systems.
Role Requirement:
~Work on internal sales team tickets on a daily basis within the given SLA to resolveissues and disputes.
~ Be part of the backend operation team to ensure a smooth...
...updated compliance frameworks and regulations.
9. Detail-oriented and proactive individual to oversee the efficient management of our ticketing system, ensuring timely ticket resolution, maintaining accurate records, and ensuring exceptional support to internal teams....
...office.
Roles & Responsibilities.
1. To maintain high login Efficiency (Availability) for customers.
2. To resolve tickets within agreed SLA of ticket volume and time.
3. To adhere to quality standards (voice and accent Tech Monitoring) regulatory requirements...
...answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Daily Job responsibilities:
~1st , 2nd and 3rd line support of Mac’s
~ Imaging/reimaging and deployment of...
...processes and challenges.
Maintain system wide through SAP and other relevant HR systems.
Handle standard inquiries & support through ticket service, email & phone.
Timely execute assigned tasks and issues according to defined processes, timetables and service levels in...
Rs 20 - 26 lakhs p.a.
...Application Maintenance project 3: To work on Change requests 4: To resolve incidents, service requests etc 5: To work on problem management tickets Technical Experience : 1: Kinaxis RapidResponse exposure 2: Kinaxis Support or implementation or roll outs 3: Supply planning or...