Business Function
Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure
Job Purpose
To maintain the bucket balances and reduce NPA on the bank's book
Ensuring that effective tools are applied to recovery losses
Ensuring all the data requirements are managed well for any inputs needed for analytics , legal inputs, etc
Key Accountabilities
Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets
Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly
Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff
Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance
Execution of legal remedies like sec.138, SARFAESI Act, DRT & Civil Suits proceedings
Visiting Branches, Customers & DCA's for to drive collections & ensure assigned targets are achieved
Follow-up with customers of retail products to walk into the branches and make payments toward their overdues
Job Duties & Responsibilities
Manage collection activities of assigned location through team and collection agencies
Ensure the DCA complies with Bank's Outsourcing requirement
Review & investigates customer complaints on DCA
Review customer's settlement proposal when raised by the DCA
Perform Controlled Self-Assessment on the DCA on a month on month basis
Capacity planning for DCA's from time to time
Check on timely account allocation to the DCA
Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
Checking of Invoices raised by DCA and tracking for timely payment to DCA's
Any other responsibility assigned to him/her from time to time by the Supervisor
Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding
Additional Responsibilities
Working on implementation of Collection Management system for India Consumer business
UAT Testing of various modules of Collection Management system(CMS)
Testing of mobility solution & Agency Management module as part of the CMS implementation
Liasoning with local & regional technology team for timely delivery of various Collection system module
Acting as a back-up to system administrator for CMS
Preparing training document for Collection Management system
Required Experience
At least 12 years of experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards, Small Business Loans)
Education / Preferred Qualifications
Graduate/Post Graduate along with sound domain knowledge in Retail Collections
Core Competencies
Good analytical skills
Good presentation & negotiation skills
Good interpersonal skills
Good knowledge of the industry
Ability to manage a Team
Acumen to manage Collection agencies
Understanding and experience in legal actions like, Sarfaesi, Sec-138, DRT Proceedings and Civil Suits
Technical Competencies
Sound knowledge of policies / lending frameworks followed for retail products
Good knowledge of Collection tools & techniques
Sound understanding of regulatory guidelines on Collections issued by RBI and regulations that impact retail businesses in general
Knowledge of various Asset products and risks associated with them
Knowledge of processes related to Sarfaesi, Sec-138, DRT Proceedings and Civil Suits
Primary Location
India-Tamil Nadu-Salem Town-eLVB
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 14, 2023, 7:56:16 PM

Specialist, Collection