Technical support manager jobs in Kolkatta

 ...Manage a team of service desk executives to ensure prompt responses to inquiries, incidents...  ..., diagnose, and resolve or escalate technical issues (hardware, software, network)....  ...Proficiency with ticketing systems, remote support tools, and ITIL framework. Strong communication... 

 ...you'll be instrumental in providing L2.5 support, ensuring exceptional customer experiences...  ...basic network troubleshooting. Ticket Management & Resolution: Use probing questions and...  ...support for smartphones and smart tablets. Technical Documentation & Learning: Ability to... 

 ...Monday to Saturday (Day shift)  Experience : 0-1 year    Key Roles and Responsibilities ~ Onsite Technical Support Executive will work with the Service Delivery Managers to support Tool / Software implementation and operation.  ~ Install software / utility by connecting... 

Hiring for International Voice Process 1 Year International Voice Process mandate Interview -Virtual  Work from office  5 Days working Office location Newtown kolkata  Excellent English mandate Salary 6 LPA Depend on last ctc Majorly night shift Thanks...

Description We are looking for a Customer Care Executive to join our dynamic team in India. This role is ideal for freshers or entry-level candidates who are passionate about delivering excellent customer service and are eager to learn and grow within the company. Responsibilities...

 ...will be responsible for providing exceptional customer service and support to our clients, addressing their needs and inquiries effectively...  ...to enhance customer satisfaction. Provide feedback to management regarding customer concerns and suggestions. Skills and Qualifications... 

Assisting customers with bookings, resolving issues, and providing excellent service for travel-related inquiries. Strong communication skills and a passion for customer service are essential. Help with troubleshooting. Required Candidate profile Strong communication and...

International voice process for kolkata location 5 days working 2 days week off rotational shift ctc-upto 5.10 only experience can apply excellent communication needs 12 th and graduate both can apply work from office Thanks regards (***) ***-**** Malvika...

 ...QuickTurtle is seeking experienced and driven VP/AVP/Managers to join our Private Client Group (PCG) Advisory team. In this role, you will be responsible for acquiring, managing, and advising Ultra High Net Worth (UHNI) and High Net Worth (HNI) clients, driving revenue across... 

 ...Markets and generate Revenue from them. ~ Cross selling Third Party Products like products like MF (Mutual Funds), PMS (Portfolio Management Services), AIFs (Alternate Investment Funds), LAS, IPO, Insurance. ~ Handling Queries & complains of client's & solving it within... 

 ...Performance Indicators: ~ CRM: Quarterly ~ PreSales - Commercials: on-time & accurate ~ Miscellaneous Tasks: As per RM ~ MIS & KAM Support: on-time & accurate ~ Collections & PAD: on-time & accurate ~360 degree feedback: Quarterly Required Competencies: 1.... 

 ...Conduct outbound calls to potential customers to promote products and services. Achieve daily and monthly sales targets set by the management. Maintain accurate records of customer interactions and transactions in the CRM system. Follow up on leads generated from... 

 ...the standardized Average Time Taken (ATT). Responsible for transferring calls, as required, to the appropriate department, Customer Support or Marketing. Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance... 

 ...update customer database and records with accurate information. Achieve daily, weekly, and monthly sales targets and KPIs set by the management. Handle customer inquiries and objections effectively to close sales. Collaborate with the sales team to develop strategies... 

 ...candidate will be responsible for reaching out to potential customers, promoting our products and services, and generating leads to support our sales efforts. This role is an excellent opportunity for individuals looking to build a career in sales and marketing.   • Location... 

Job Title: Telemarketing Executive Location: Chinar Park, Rajarhat, Kolkata We are hiring Telemarketing Executives to generate leads and schedule appointments through outbound calls. Candidates must have strong communication, persuasion skills, and a target-driven mindset...

 ...QuickTurtle is seeking experienced and driven SVP/VP/AVP/Relationship Managers for our Private Client Group (PCG) Advisory team. In this role, you will be responsible for acquiring, managing, and advising Ultra High Net Worth (UHNI) and High Net Worth (HNI) clients, driving... 

DESIGNATION: SERVICE DESK ENGINEER DESCRIPTION: Troubleshoot Technology Issues. Install And Maintain Equipment And Software. Ask Questions To Pinpoint The Problem. Perform Remote Troubleshooting. Help New Employees Set Up Their Workstations. Maintain And ...

 ...minimize impact. Escalate complex or critical issues to Tier II/III support teams or appropriate departments for advanced troubleshooting....  ...routine maintenance tasks including system updates, patch management, and health checks to maintain system integrity. Collaborate... 

 ...QuickTurtle is looking for a driven VP / AVP / Branch Manager to lead our NRI Desk within the Private Client Group . In this key role, you'll be responsible for achieving significant revenue targets, leading and mentoring a team, and driving growth across a comprehensive... 

 ...Will Be Serve as contact for external customers by answering technical support telephone calls, chats, and emails. Own Tier 2 AvaTax and...  ...technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department SLAs and CSAT... 

 ...Roles & Responsibilities: More Retail Limited is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving technical issues via phone, email, or chat Conducting diagnostic tests to identify... 

 ...Key Responsibilities Production Support & Maintenance Provide functional and technical support for the Calypso platform . Perform Run the Bank (RTB...  ...Soft Skills Strong communication and stakeholder management skills. Ability to work effectively in a... 

 ...Description Project Role : ~Technology Support Engineer Project Role Description :...  ...with vendors and help service management teams with issue analysis and resolution....  ...business-critical problems. Professional & Technical Skills: Must-Have Skills: Proficiency... 

 ...and responsibilities This role provides extensive technical exposure to IBM Server and Storage support for IBM clients in Eastern India. The Customer Support...  ...must possess strong customer-handling, relationship management, and interpersonal skills, contributing to overall... 

 ...ownership of escalated tickets and resolve them within SLAs. Manage root cause analysis for recurring issues and work to eliminate...  ...skills Qualification ~4+ years of strong working experience in technical support and L3 roles ~ Bachelor s degree in Computer Science,... 

 ...Designation: Customer support Executive/ Telesales Executive  Job Description : Language : Hindi, Gujarati, Marathi, Oriya, Bengali  Manage and resolve customer queries.  Pitch sales and close calls to achieve the targets.  Cross sell various Banking/ financial products... 

 ...Description We are looking for a motivated Sales Team Manager Back Office to lead our sales support operations in India. The ideal candidate will be responsible for managing back office processes, ensuring efficient handling of customer inquiries, and supporting the sales... 

Description We are seeking a motivated and dynamic Tele Sales & Marketing Executive to join our team. The ideal candidate will be responsible for engaging with potential customers, generating leads, and achieving sales targets through effective communication and relationship...