About the job

Are you a customer service superstar with a passion for providing top-notch support? Pencil Bitz is looking for a customer service associate to join our dynamic team! As a key player in our company, you will be responsible for delivering exceptional service to our valued customers and ensuring their inquiries are handled promptly and efficiently.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a professional and friendly manner
2. Assist customers with product information, order placement, and post-sales support
3. Process returns and exchanges, resolving any issues that may arise
4. Update customer accounts and maintain accurate records of interactions
5. Collaborate with other team members to address customer concerns and provide feedback for improvement
6. Utilize MS Office tools to create reports and analyze data for customer service trends
7. Participate in ongoing training and development opportunities to enhance your skills and knowledge

If you have excellent communication skills, a positive attitude, and proficiency in MS Office applications, we want to hear from you! Join us at Pencil Bitz and help us provide exceptional customer service to our loyal customers. Apply now and be a part of our growing team!

Skill(s) required

MS-Office

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are from Coimbatore, Erode, Karur, Madurai, Tirunelveli, Thanjavur, Namakkal, Palani, Karaikudi, Vellore, Tiruppur, Salem, Tiruchirappalli, Dindigul only

Other requirements

1. Any graduates

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 7,00,000 - 13,00,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 4,00,000 - 8,00,000 /year

2. Variable pay: ₹ 3,00,000 - 5,00,000 /year

Number of openings

About Pencil Bitz

Pencil Bitz Global Learning Lab is a dynamic organization operating across digital marketing, book publishing, and edtech. We help businesses and individuals strengthen their digital presence through innovative marketing solutions, support authors with end-to-end publishing services, and deliver high-quality learning and skill development programs. Our mission is to empower brands, creators, and learners with innovative solutions that drive growth, knowledge, and long-term success.

Customer Service Associate - Fresher