Job Description: Branch Manager / Assistant Branch Manager / Relationship Officer

Location:- Tirunelveli, Thoothukudi, Chennai

Position Overview:

We are looking for an experienced Branch Manager, Assistant Branch Manager, or Relationship Officer to join our team. This individual will play a pivotal role in driving business growth, ensuring operational efficiency, and delivering exceptional customer service. The ideal candidate will have leadership capabilities, strong operational management skills, and the ability to drive a customer-focused culture while adhering to compliance standards.

Key Responsibilities:

Business Growth & Development:

Drive business growth by achieving all allotted targets and fostering a passion for excellence among employees.
Actively participate in campaigns, special events, and login days to increase visibility and support business development.
Conduct daily door-to-door marketing to enhance the branch's visibility and build brand recognition.
Support the Manager/RM in organizing and conducting monthly customer meetings to build relationships and drive business.
Foster healthy competition with high-performing branches to boost overall performance.
Identify and implement successful business strategies from both internal and external sources to enhance operations and growth.
Collaborate with the marketing team to plan and execute successful events and campaigns.
Be adaptable and ready to undertake additional assignments as delegated by the CO/ZM/RM.

Operations Management & Compliance:

Ensure compliance with safety, health, and business regulations within the branch.
Uphold the company's standards of service and excellence to ensure the highest performance across all branch operations.
Adhere to rules and regulations personally and encourage adherence among branch staff.
Supervise Asst. Managers and staff in internal administration and customer service, ensuring efficient and courteous service.
Mobilize business efforts and provide support to the Manager/RM to meet branch business goals.
Assist the Manager in achieving budgetary targets, maintaining internal controls, and addressing audit irregularities.
Step in and manage staff responsibilities during exigencies to ensure operational continuity.
Ensure the highest level of customer service at the counter and resolve customer complaints swiftly and effectively.

Operational Procedures & Customer Service:

Ensure compliance with customer instructions, including interest payments and other account-related requests.
Adhere to standard operating procedures for gold loan sanctioning, ensuring proper documentation and security of loan documents.
Follow KYC norms and ensure proper documentation during account opening procedures.
Handle cash remittance and fund management tasks as required.
Oversee the review and approval of vouchers, slips, cheques, control registers, and periodic returns as requested by the RM.
Oversee overdue gold loan follow-ups and recovery, including issuing notices to defaulters.
Ensure the quality of securities (gold ornaments) received against loans.
Perform any other tasks as delegated by the RM, ZM, CO, or higher management.

Qualifications & Skills:

Proven experience in branch management, customer service, or relationship management, ideally within the financial services industry.
Strong leadership and team management skills, with the ability to inspire and lead employees.
Knowledge of compliance regulations, financial products, and operational procedures.
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to multitask and manage operational processes while achieving business growth.
Problem-solving skills and attention to detail, with the ability to handle sensitive issues effectively.

Branch Manager /Assistant Branch Manager/ Relationship Officer