Bhagwat Associates is seeking a dedicated and customer-oriented Service Advisor to manage service consultations at our dealership in Solapur. This role involves interacting with customers, recommending necessary vehicle services, and building lasting relationships. The ideal candidate will have experience in customer service, strong communication skills, and a flexible attitude towards additional administrative tasks as needed. This position also includes occasional support in administrative, finance reporting, data entry, or other related tasks as requested by the company.

Key Responsibilities:

Customer Interaction & Consultation:

Welcome customers, understand their service needs, and ensure a smooth, professional experience.

Listen attentively to customer concerns, assess service requirements, and communicate the importance of timely maintenance.

Use persuasive communication to encourage customers to invest in recommended services for optimal vehicle performance.

Service Coordination:

Prepare detailed job cards outlining required services, costs, and timelines.

Coordinate with the service team to ensure efficient workflow and timely service completion.

Keep customers informed on service status, providing guidance on additional services as needed.

Quality Control & Assurance:

Review serviced vehicles to confirm all work meets high standards before handing over to customers.

Address any follow-up questions and gather feedback for continuous service improvement.

Appointment Management:

Schedule and confirm service appointments, optimizing workshop capacity and minimizing wait times.

Ensure necessary parts and equipment are prepared ahead of appointments for efficiency.

Administrative Support:

Assist with administrative tasks, such as preparing finance reports, data entry, and documentation.

Maintain accurate service records, process billing, handle payments, and generate daily service and customer feedback reports.

Additional Responsibilities:

Undertake other related duties as requested by management, supporting dealership operations in areas like finance reporting, data entry, and other tasks as needed.

Qualifications & Skills:

Education: Mechanical Engineering Or similar Degree

Experience: Minimum 1 year in customer service, sales, or similar roles with direct customer interaction. Prior automotive experience is a plus but not mandatory.

Persuasive Communication: Fluent in Marathi & Hindi with strong skills in building rapport and encouraging customer buy-in for services.

Customer-Centric: Friendly, empathetic, and skilled in relationship building and customer engagement.

Flexibility: Willing to support additional administrative, data entry, or finance-related tasks as requested.

Organizational Skills: Able to handle multiple tasks, manage schedules, and maintain accurate records.

Basic Computer Skills: Should have basic knowledge or typing skills in MS Office (like Excel) and comfortable learning dealership software for service tracking.

Problem-Solving: Resourceful and solution-oriented when addressing customer concerns.

Automotive Service Advisor