Average salary: Rs5,494,361 /yearly
More stats ...Job Description
Escalation Support Engineer – Engineering Support
Join the team that is the vital link between Customer Support and Development at Mimecast
Are you passionate about providing the highest levels of technical support? Do you have a strong knowledge...
...devices, and data everywhere. We are currently seeking a dynamic Escalation Engineer to contribute to the success of our rapidly growing business.... ...is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected...
Job Description :The Advisor I, Technical Support (Cloud Escalation Engineer) responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products...
...About This Team:
We are the Advanced Support team specializing in NetScaler, SDWAN, NetScaler... ...customers, we collaborate closely with Engineering and LCM teams to swiftly identify and... ...away.
Position Overview:
The Escalation Engineer is responsible for providing...
...compliance.
Role Description & Responsibilities
As the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve... ...customer issues that were escalated to R&D by the Technical Support/Services organization.
Analyze, diagnose, debug and solve...
Rs 2 - 5 lakhs p.a.
...Responsibilities:
Assists with resolving supervisor-escalated customer inquiries related to account level information, and provides technical assistance as required.
Supports internal and external customers.
Tracks and reports data for management action.
Solves...
...works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto... ..., together!
Job Description
Your Career
As a Cloud Escalation Engineer - Prisma Access, your role is pivotal in ensuring the smooth...
$ 57500 p.a.
...them, etc).
The Bumble Inc. Member Support team is responsible for delivering exceptional... ...individual to join our Member Support Escalations team. Working for all Bumble Inc. brands... ...functionality reports and work with the Engineering Team to help them resolve issues
~...
...and having fun along the way.
We are looking for an Escalation Analyst to join our Enterprise Support team in Bangalore, reporting to the senior director of... ...learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product...
...megacities to grow. With our elevators and escalators, we keep the urban world moving.... ...g. Esc Product Line Manager, Marketing, Engineering, Field and Group). They will be required... ...Escalator products
Sales & Marketing Support and Processes
Ensure timely implementation...
...Gateway Defense (EGD) team is hiring for the position of Senior Escalation Engineer. We are in search of a dedicated individual to join our cross... ....
~Communicate with engineering teams, product management, support teams, and customers.
~Provide timely and accurate updates...
...based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation... ...managers, with a focus on improving soft skills and reducing escalations.Key Responsibilities:
# Skill Development : Develop and...
Role : IT Support Engineer Job description :- The candidate needs to provide comprehensive technical support to CloudKaptan employees.- Research... ...thorough, and timely.- Assists with activities to triage and escalate any system or network outage to reduce downtime.- Installing...
...yourself at Barracuda
We are seeking a passionate and hardworking Escalation Engineer who can join our cross functional Agile team. You will have... ...products to our customers. You will also liaise with Support and Engineering teams to resolve customer issues, including working...
Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes...
...by the principles of simplicity, transparency, and giving back control to the user.
JOB DESCRIPTION
Role: Complaints and Escalations Specialist
Location: Pune, Aundh
What you will do:
Handling of complaints raised through all mediums like Customer service...
...better for people around the world.
This isn't your ordinary Support Engineer role. If you love solving the deepest tech problems, enjoy... ...to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.
~ Drive Root Cause Analysis, Impact Analysis...
...configurations.
Customer Focus:
Providing exceptional technical support to endusers is key. Youll need excellent communication skills to... ...closely with L1/Business service team to ensure seamless issue escalation and resolution. You might also collaborate with developers to...
Role : SENIOR IT SUPPORT SPECIALISTJob description :Key Accountabilities :- Support end users, clients, stakeholder and partners via call... ...tool based on priority seriousness and categorization.- Escalate incidents and requests to appropriate service department for Level...
...Our Engineering Support team is an elite group of ~10 people located all over the globe. The team resolves about 200 tickets per month for clients... ...and document all incoming cases via ticketing system.
Escalate cases promptly to internal teams as required.
Key...
We are hiring a Support Engineer for one of our client MNC.Job location : Meerut / GuwahatiExp : 4+ years Job Type : Full-Time (Permanent)Job... ...to help understand, isolate, and resolve problems.- Performs escalation of critical issues and ensures that the support group can...
...are a choice!
Job Summary:
As a Associate technical support engineer, you will research, diagnose, troubleshoot and resolve... ...you will operate through a non-voice process, handling offline escalations via tickets and emails.
Job Responsibilities:
Passionate...
...make that possible. We dream big together, supporting each other to make our individual and... ...this role:
In this role, the support engineer will resolve technical cases created by... ...incident management, knowledgebase, defect & escalation management.
· Excellent communication...
...Support Data Engineer Experience - 5+years
Responsibilities
This position is for an individual contributor who has the responsibility... ...maximize its features.
Collaborate with internal teams to escalate complex issues, communicate bug reports,
usability concerns...
...Job Role:
We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will... ...customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide...
...Title - IT Support Engineer Work Location - Hyderabad
Job Type - Fulltime
Shifts - 5 days working, 24*7 Operations, Flexibility to... ...resolve the issues logged in the ITSM tools like ServiceNow, escalate issues to the next level as and when required and provide exceptional...
..., problem reports from end users
You support and collaborate with team members across... ...status.
You will Jointly define, update escalations and follow communication matrix.
You... ...problems.
About the department: Engineers take note: cutting edge technology is waiting...
Job Description :If you are an application support engineer and you are passionate about what you do, read on because we've got opportunities... ...timely resolution and appropriate communication with users. - Escalate complex or critical issues to higher levels of support or development...
...Description
Role Overview: The Global Support organization at Cloud Software Group... ...identify workarounds or to collaborate with engineering to get a fix or a patch to the client as... ...help on Product related issues.
Escalates cases to the Engineering team to create...
...make that possible. We dream big together, supporting each other to make our individual and... ...customer experience. As a Demo Support Engineer specializing in Tools, your role will be... ...investigating and resolving complex issues and escalations, demonstrating exceptional technical...