About the job

Key Responsibilities:

1. Respond to customer inquiries and resolve issues promptly through live chat platforms for customers across the globe
2. Connect with appropriate departments to provide a quick resolution to customers, such as the warehouse or stock control team, etc.
3. Open and maintain customer accounts by recording account information
4. Provide accurate information and guidance on products and services related to orders/ new accounts/pricing
5. Recommend new products or services by collecting customer information and analyzing customer needs
6. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
7. Effectively manage multiple chats simultaneously while maintaining a high level of customer satisfaction
8. Handle complaints, provide appropriate resolutions within the time limits, and follow up to ensure closure
9. Keep records of customer interactions, process customer accounts, and file documents

Skill(s) required

Client Relationship Management (CRM) Customer Support English Proficiency (Written) Written Communication

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are from Mohali only

Other requirements

1. Familiarity with management tools or project tracking software

2. Strong communication skills for customer interaction and team coordination

3. Ability to multitask and manage time effectively

4. Ability to effectively communicate with customers through written chat interactions, maintaining a professional and supportive tone

5. Ability to quickly identify and resolve customer issues, including troubleshooting basic technical problems

6. Capability to analyze customer data, identify trends, and draw actionable conclusions

7. Advanced knowledge of formulas, functions (e.g., VLOOKUP, HLOOKUP, Macros, Pivot Tables), and data analysis.

8. Ability to create and maintain reports, dashboards, and spreadsheets.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,00,000 - 2,50,000 /year

Number of openings

About The ArtLogic Pvt Ltd

The ArtLogic Pvt Ltd is a nine-year-old Brand Development Company that helps businesses design, brand, and grow with purpose, precision, and impact.

Chat Support Associate - Fresher