Average salary: Rs778,003 /yearly
More stats ...dialing. You will be responsible for Planning and executing HC, Systems uptime, BCP, Connect % and Utilization.
What you’ll do
Manage the complete allocation of tasks on Dialer responsible for connect% and utilization
Develop the forecasting mechanism and generate...
...where you can learn and collaborate with some of the most talented people in the industry.
Rockstar Games is seeking a Workforce Management professional to join the Customer Experience department at our Bangalore offices. The Rockstar Customer Experience team manages...
Rockstar Games India
Bangalore
21 days ago
...degree or equivalent practical experience.
~3 years of experience in a contact center environment.
~2 years of experience in a workforce management role building a workforce planning strategy, including developing resource management systems, processes, and tools....
Greetings from Navya, One degree north HR services We are hiring for Workforce Software Solution, interested candidates please contact the below provided details Navya- (***) ***-****
Mail id: [HIDDEN TEXT]
Pointers:-
We have to prioritize the 1st Job Description which...
...and agent performance, generating forecasts, creating schedules, managing schedule changes, strategically plan non-production activities... ...Capacity Planning & Contact Forecasting experience
Experience with WorkForce Management tools & processes
Education-UG - Any Graduate -...
...recommendations
.Coordinate coverage and completion of intra-day, daily, weekly, and monthly deliverables with short-term and real-time workforce management team members
.Update queue and agent settings to align with changes with assigned business units
.Maintain skilling...
...Job Description
The Associate Manager beyond performing complex staffing and forecasting models to drive service level and customer... ...administrative experience with Genesys is mandatory
Avaya CMS, Verint workforce management experience will be an added advantage
Must have...
...Job Description
As Workforce Manager, Buyer Abuse you will be responsible to lead a team of workflow analysts [RTAs] to drive service levels and Site Operational metrics.
You will play a direct role towards cost reductions through productivity improvement, as well...
...Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term... ...in Supervisory role in WFM
Functional knowledge of various workforce management tools (IEX, Genesys, Liveperson etc)
Overall Understanding...
...In This Role You Will
Directly manage a team of Analysts and Planners.
Identify, prioritize, and coach all direct reports in development... ...fashion.
Own planning, design and implementation of a Workforce Management System, including the creation and/or implementation...
...~ Strategic Planning
Develop and implement a strategic workforce planning process to anticipate and address resource demands based... ...proactively prepare the bench for future requirements.
~ Resource Management
Collaborate with the recruitment team to identify, recruit...
...are released on time and with accuracy by maintaining tracker. Managing a team
who generates and distribute management reports in accurate... ...in own function/ client organization - Competent
Workforce Intelligence – Understanding of workforce trends on skills (new...
...Contingent Workforce Manager
Title: Contingent Workforce Manager
Role Summary
We are seeking an experienced Contingent Workforce Manager to join our People Services team in our new shared capability centre (HSCC) based in Hyderabad integrating into our broader, Global...
...equivalent practical experience
~3 years of experience in a Contact or non-Contact Center environment
~2 years of experience in a Workforce Management role building a workforce planning strategy at a global organization, including developing resource management systems,...
...handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl...
...The Workforce Management Lead is responsible for guiding the operational performance of the Contact Centre by minimizing customer wait times and optimizing service level performance
This role will have a focus balance on real-time queue management, supervising adherence...
...This role will manage WFA team members who support HR Services and HR People & Culture (P&C) Partners with position and employee data management
This Manager role oversees day-to-day processes for the WFA team and assists team members with training
Participates as a subject...
...practical experience.
~8 years of experience developing business strategies or managing cross-functional initiatives.
~ Experience working as a subject matter expert in extended workforce, contract/vendor management, cost management, operating model design, and associated...
$ 70000 p.a.
...everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services... ...where people can be inspired to do their best work.
As a Workforce Management (WFM) Analyst, you will share responsibility for all...
...businesses throughout North America
Key Responsibilities
• Plan and manage on a daily basis the work schedules for Inbound Voice and Chat... ...vacations, unscheduled leaves/absences etc. with information to Supervisors, Team Leads, Managers - with replacements
• Develop strategies...
...Job Summary:
The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling... ...and timely completion of work requests.
Update workforce management and other data bases as changes occur.
Respond to management...
...and locations. This position provides oversight for subcontract management activities on Fluor projects or may act as a lead contract... ...Administrators and provide project staffing solutions including workforce and indirect estimates. Through assigned contract administrators...
...Discover what it's like to help build the fueling network of the future - check out our Engineering Blog.
Reports To
Senior Manager, Technical Support
What You Will Be Doing
The Real Time Associate (RTA) will be responsible for supporting in the achievement of...
Exp: 3 - 8 Yrs (UKG - Workforce Dimensions)
Description
Employee Import error log validation and manual correction
Leave import... ...motivate the groups you are working with.
~ Bring your time management and organizational skills to manage multiple, complex,
ongoing...
...processes and systems
- You hold a Bachelor's degree, or equivalent tertiary qualification
- You hold people management experience
DESCRIPTION
The Workforce Staffing (WFS) Team is looking for a Staffing Lead. In this multi-purpose leadership role you will own both...
...Workforce Professional
Job Req ID: 31681
Posting Date: 17 Apr 2024
Function: Corporate Functions
Unit: Finance, Strategy & Business... .../stakeholder satisfactions &FTEsare available when required to manage the end customer delivering good customer experience....
...initiatives.
- . Experience in working autonomously or in a remotely managed environment.
DESCRIPTION
At Amazon, we're working to be... ...buy anything online, this is your chance to make history.
Workforce Staffing (WFS), a division of Worldwide Operations People,...
...Strategy & Implementation
Designation: Workforce Services Specialist
Qualifications:... ...Support vertical and help us in managing/ resolving customers query, handling escalations... ...upward interaction is with direct supervisor
• May interact with peers and/or management...
...Strategy & Implementation
Designation: Workforce Services Associate
Qualifications:... ...Customer Support vertical and help us in managing/ resolving customers query, handling... ...interactions are within your own team and direct supervisor
• You will be provided detailed to...
...the team Stripe is building tools to help our Users to create and scale their businesses, and grow the GDP of the internet. The Workforce Management team at Stripe helps manage our growing support operations network of both internal and external resourcing by consulting on...