Job Description

About Airline Ticketing Agent:

An Airline Ticketing Agent is an individual who is responsible for booking flight tickets and handle reservations for customers. Airline Ticketing Agents directly interact with customers, answer customer questions about flight timings, seat availability, fares, reservations etc. They also handle key operations such as data collection, data entry, payment collection and verification etc. for airlines. Airline Ticketing Agents work as ground staff on airports and should be open for working long hours in shifts while standing on their feet.
Airline Ticketing Agents are the face of the airline industry and the first point of contact for any customer while boarding a flight. They can also be stationed at boarding gates and take care of the boarding and de-boarding of passengers in an aircraft. The job profile of an Airline Ticketing Agent includes problem-solving on a daily basis and mitigating first-hand any issues a customer may face related to their tickets and reservation. Thus, having good people skills goes a long way on the job of an Airline Ticketing Agent.
It is very important for an Airline Ticketing Agent to be courteous and attentive to a customer. They are also required to be professionally-dressed and they must have good communication skills. Airline Ticketing Agents are also required to have basic computer skills and have the necessary mathematical ability to collect and verify payments. They are also required to follow strict protocols set by the Airline as well as by the flight regulations followed by the country where they are working. Therefore, an Airline Ticketing Agent should also have good knowledge of the rules and regulations followed inside an Airport.
Roles and Responsibility of Airline Ticketing Agent
Even though it appears that the job of a ticketing agent is very simple, they actually have to go through lots of responsibilities that they have to ensure in order to maintain the happiness of the clients.Some of the common responsibilities of Airline Ticketing Agent include:
Ticketing agents have to process electronic ticketing requests made by the customers or agents. They have to sincerely check mails and listen to the customer requests over the phone
Airline Ticketing agents also have to explain airport rules and guidelines to passengers prior to boarding flights
They also have to look after processing of airline ticket refunds and also has to manage for lost or damaged tickets or any kind of reservation errors
They must explain applicable fees and taxes for each ticket to the passengers to rule out any problems that may occur in future.
One of the most important responsibilities is to process boarding passes and checking identification of passengers before allowing them to enter the airport terminal and carry out the process of check-in.
They must check the identity of every passenger and must cross check to the best of knowledge for authenticity.
They are also responsible for scheduling flights based on customer needs and available flights. They also book air tickets by checking weather conditions and making necessary changes as per the situations.
They should maintain their soft skills with the customers and must answer questions about tickets, pricing, or flight schedules
As Airline ticketing agent, they also collect payment from customers for airline tickets in any form such as cash, credit card transactions, debit card transactions or UPI.
They also keep record of their customer information into a computer system to issue tickets, update records and for any future requirements.
Eligibility to become Airline Ticketing Agent
Airline Ticketing Agent is an entry-level job that is usually available for candidates after completing High School (or Class 10th). Candidates can apply with the High School certificates for the job. Diploma courses are also available catering to a student who wishes to take up a career as an Airline Ticketing Agent. Some of the requirements posed by airlines for Airline Ticket Agent jobs include:
Candidate must have completed Class 10th
Candidate must have completed at least 18 years of age (varies by the recruiting company)
Candidates are required to demonstrate a basic knowledge of computers and good typing skills
Apart from these, good communication skills and basic mathematical skills are required for the job.
Candidates interested in joining an airline as an Airline Ticketing Agent can also pursue the following courses.
Diploma in Airline Ticketing
Diploma in Travel and Tourism Management
Diploma in International Travel, Tourism and Hospitality Management etc.
Candidates must note that these courses are usually available at the 10 +2 / Class 12th level.

Air Ticketing / Ground Staff/Cabin Crew and Admin executive