Servicenow support qa jobs

 ...Job Title: ServiceNow (Support + QA) Location: Chennai (Hybrid) Experience: 5+ Years Shift: UK Shift Job Summary We are looking for an experienced ServiceNow professional with a strong background in both Support and QA. The candidate will be responsible for... 

 ...Key Skills: Good understanding of IT Service Desk Level 1 Support processes MIS reporting, trending reporting and Analytics...  ...Reporting, MIS Excel Hands on experience on Ticketing tool like – ServiceNow and Genesys Knowledge of Speech and Text Analytics, Auto Assist... 

 ...and software testing experience.Responsibilities .Work with ServiceNow project manager, developers, and administrators to develop manual...  ....Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from... 

 ..., Costa Rica, and Portugal—delivering centralized and efficient support for HR processes worldwide. Within this, the Collaboration & Excellence...  .../reporting roles. ~ Proficiency with tools such as ServiceNow & Workday (preferred) and Microsoft Excel (pivot tables, charts)... 

 ...Indicators(SLIs). ITIL Service Management Concepts and Tools HP, ServiceNow(Incident, Problem, Change, Release, CMDB...etc.) Familiarity...  ..., as well as delivering critical technology solutions that support business operations across the globe. Our Pune team takes our... 

 ...Hiring for Servicenow QA #Requirements: · Extensive experience (3+ years) with ServiceNow ATF that includes automation of test cases for the following modules: CMDB, Incident/Problem Management, Service Request/Catalog, Change Management, CSM and IRM · Experience... 

 ...parsing through large data sets and finding commonalities so the data can be refined. • Familiarity with security terms & standards • Operational experience with ITSM tools Nice to have: • ServiceNow Experience • Configuration Compliance • Vulnerability Response... 

 ...digital tools in the Service Desk space • Collaborate with Work Force Management (WFM) team to drive optimization initiatives including support in effort estimation, planning etc. • Work closely with the Training Team to drive key Knowledge Management initiatives and close... 

 ...quality indicators Produce structured dashboards and reports to support leadership decision-making Collaborate with product and...  ...environments Have solid understanding and working experience of ServiceNow as service management tool Are comfortable navigating across... 

 ...Job Title: Senior Operations Specialist (L1/L2 Support - Business Support) Experience: 7-10 Years Shift: Night Shift (8 AM to 5 PM EST...  ..., night-shift environment. ~ Strong documentation skills and experience with ticketing tools (e.g., ServiceNow, JIRA, etc.).... 

 ...Description We are seeking a Service Desk QA professional to ensure the quality and efficiency of our service desk operations. The...  ...Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). ~ Understanding of ITIL concepts and service management... 

 ...test metrics. Demonstrates a working understanding of the defect management process. Demonstrates a working understanding of ServiceNow Test Management and Agile Demonstrates a working understanding of automation testing concepts and hands on ServiceNow ATF Demonstrate... 

 ...and ticket handling. This role ensures that support teams follow defined processes, deliver...  ...agent performance. Develop and maintain QA scorecards, evaluation forms, and reporting...  ...Experience with ticketing systems (e.g., ServiceNow) and call monitoring tools (e.g., Amazon Connect... 

 ...Experience Level :  Total years – 8 + Years  5+ years as a ServiceNow QA Tester  Job Location: Remote  Notice Period: Immediate...  ...ServiceNow translations and language packs for multi-lingual support.  o    Work on  POC testing for new features and modules before... 

 ...We are seeking a detail-oriented and experienced QA Tester to join our quality assurance team to test and validate web-based platforms, particularly ServiceNow . The ideal candidate will have hands-on experience in performance testing using tools such as JMeter and... 

 ...firmenich as our Service Management & Experience Lead and move IT support from reactive ticketing to experience led intelligence. In this...  ...field. Mandatory ITIL 4 Managing Professional/Strategist & ServiceNow CSA/ITSM Implementation Skills: Transformation track record:... 

 ...Roles and Responsibilities: Provide L2/L3 support for Teamcenter PLM and related services Troubleshoot and resolve issues for...  ...like NX, SolidEdge is a plus Use of ticketing systems like ServiceNow, Remedy Should be open to shifts or on-call support when required... 

 ...manage the Knowledge Management database and its integration within ServiceNow Act as the escalation point for Service Desk-related matters...  ...for the ServiceNow ITSM tool Collaborate with on-site and central support teams to define and optimize support workflows... 

 ...Job Summary Job Title: QA Analyst Department: Quality Assurance / Service Delivery...  ...data, identifying non-conformances, and supporting corrective actions across business functions...  ...from multiple sources including Jira, ServiceNow, internal databases, and QA tools. • Design... 

 ...COMPANY NAME: CONFIDENTIAL (TIER 1 MNC) Job Title : QA Automation Position Type : Contract Soft skills : Good in verbal communication   QA Automation :  AEM can be optional but a good hands-on automation test experience is required  • 6-10 years of experience in test automation... 

 ...Job Title: Salesforce CPQ Support Engineer Experience: 2+ Years Location: Noida / Gurgaon...  .... Collaborate with development and QA teams for bug fixes, enhancements, and...  ...with support ticketing tools (e.g., Jira, ServiceNow). Excellent communication and problem-solving... 

 ...Description We are seeking an experienced ServiceNow Developer to join our dynamic team in India. The ideal candidate will have a strong...  ...to best practices in development and deployment. Maintain and support existing ServiceNow applications and solutions. Skills and... 

 ...We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL/4GL) . The role involves...  ...commands and scripting. • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.). • Strong troubleshooting, analytical, and... 

 ...Description: We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business...  ...issues within SLAs. Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues Execute and write SQL queries... 

 ...functions to ensure correct resource modeling for business success. Support and actively engage with QMS in the development of digitalized...  ...(QC), Policy Development, Preventive Action, Quality Assurance (QA), Quality Improvement Programs, Quality Management System Improvement... 

Support coverage: 16 x 7. Coverage IST night (US Business hours) . This role requires working exclusively during India night shifts and...  ...the incidents/Problems, escalate the Issues to L3 SMEs, update ServiceNow ticketing systems. Should have monitoring experience by... 

 ...About The Role We are seeking an experienced Procurement Support Desk Specialist to join our Global Procurement Centre of Excellence...  ...a strong background in query management, ticket handling, and ServiceNow (or equivalent workflow platforms), ensuring timely and accurate... 

 ...Role: ServiceNow HR Service Management Location : Hyderabad Experience : 9 to 12 years Job Description We are seeking an experienced...  ...Management processes, including service introduction and support. DevOps & Agile: Experience in DevOps environments and Agile... 

 ...Looking for 10-13 years of L1 Support experience Technically skilled in IIS, monitoring, and alerting tools Datadog , Power automates(power script) , AWS/Azure, ticketing tools like ServiceNow or any tools They need to have certification of ITIL or minimum 5 years... 

 ...true to the best of my knowledge. Job Description: Key Responsibilities : Provide day-to-day operational support for enterprise tools via  ServiceNow, Email, and Teams: channels. Troubleshoot and resolve user issues and requests, ensuring adherence to SLAs and preventing...