Role Summary

To process New Zealand payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified
To provide an effective and efficient New Zealand payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees salaries
Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty
To own and manage the quality and accuracy of operational tasks of the team
To support and help facilitate 100% SLA attainment for the team through effective WFM
Be a SPOC to the Clients (Internal / External)
Be the Innovation champion for the process and team

Main responsibilities-Production

Responsible for processing New Zealand payrolls and HR tasks and Meeting Targets
Providing Feedback on Quality Issues Found during Audits
Responsible for timely escalation of production related issues
Responsible for maintaining Accuracy for the team
Prioritizes, allocates and actions daily tasks to be accomplished to meet SLA
To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc.
Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines
Calculates, prepares and transmits manual payments and third-party disbursements
Coaches and advises team members on Systems and PC usage
Suggests ways in which systems and procedures can be improved to enhance the business
Responsible to track and manage SLAs
Help TL manage escalations for the team including RCAs, tracking, data collation and analysis

Main responsibilities-Compliances

Key experience

Senior Associate, Policy