Job Accountabilities:

v Accountable for the end-to-end delivery of technical solutions to end users

v Knowledge of Windows OS, Windows/Linux Server hardening, OS deployment, Domain controller, SCCM, Antivirus Engine, DLP, Collaboration Software and other end user computing technology.

v Good knowledge about the IT helpdesk ticketing system and understand the SLA.

v Responsible for ensuring calls closure & meeting business SLAs.

v Understanding of Users requirements and Mapping with relevant data, documentation, and preparation of System requirement specification.

v Responsible to support the end users through IT helpdesk ticketing system of various EUSS devices (PCs & Peripherals, ATR), Authentication (Active Directory), O365 Email, one drive, Internet, print services Management, file server management, Software Provisioning, SCCM Software / OS deployment, Audio Visual, Walkie Talkie & passive infra services.

v Escalation and coordination of Issues with solution provider/vendor.

v Provide the technical support to end user by 24*7 in critical situation and as per business requirement.

v Good communication skill and desire to learn the new things.

v Ready to relocate to Barabanki city distance from Lucknow approx. 40KM.

v Responsible for adhering to the IMAC (Installation, Movement, Addition & Change) processes.

v Co-ordinate with central support teams to ensure all calls/incidents are closed within stipulated SLA.

v Responsible for ensuring incidents are properly resolved and these incidents are resolved/closed in the tool as per the incident management process.

v Preparation statutory reports & documents as per requirement

v Execute the policy and process as defined.

v Proven ability to work effectively both independently and in a team-based environment.

v Perform and provide Post Operation Review report /RCA for incidents qualifying for the same.

v Record all IMAC (Installation, Movement, Addition & Change) activities & maintain all documents as per requirement of ISO 27001.

Qualification and Skills Required (Knowledge and Skills):

v B.E / B.Tech (Computer, IT) with 2 - 6 years of experience with consistent academic career.

v Desired: Microsoft Certification, CCNA/CCNP

v Technical Documentation Skills

Key Attributes (Experience)

v 2 6 years of experience on handling IT Infra of more than 300+ users

v Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, Office 365, e-Mail Services, MDM concepts for Tablet and Mobile devices, DLP, Collaboration Softwares and other end user computing device Technologies.

v Knowledge on various Audio Visual & VC Solutions

v Knowledge of Walkie Talkie services

Executive 2 -IT(IT Infra services)