Average salary: Rs712,738 /yearly
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...tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
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~ Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
# Provide...
...managing customer cisco wireless networks.
ACI experience will be a plus.
~ To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality...
...skills
~ Ability to priorities between multiple complex projects/timelines
~ Strong attention to detail and the ability to conduct root cause analysis.
~ Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred
~ Knowledge...
..., usage of mobile app feature, Identify the area of improvement, drop-off rate
Driving NPS, Managing app store & play store review, root cause analysis of complaint and suggesting further scope of improvement ,
Dashboard & MIS preparation for platform available in app...
...Integration of DLP with SIEM
Implement and document change Update service document after any configuration change
Perform the Root Cause Analysis
Product related problem management bugfixes Deploy Software Firmware updates and Patches
Coordinate with OEM for support...
...Job Description (Posting).
JD Attached (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active...
..., which will contribute to the organization’s revenue growth. You will work closely with your supervisor and independently to perform root cause analysis and share documented findings.
Responsibilities
• Follow established policies & procedures as laid out in SOPs and...
...experts.
Participate in on-call support and periodic maintenance activities.
To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to...
...software and various configurations. Monitor overall performance to proactively identify potential issues and tune appropriately. Perform root cause analysis on failed components and implement corrective measures. Mentor and coach others to establish and improve processes and...
...Demonstrates commitment to IT methodologies, processes and standards for transition planning and support (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To...
...both existing and new business demand Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit Oversees the...
...Job Description (Posting).
JD (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company...
...Job Description (Posting).
JD Attached for Network data (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory...
...knowledge in Excel
Ability to priorities between multiple complex projects/timelines
Strong attention to detail and the ability to conduct root cause analysis
Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred...
.... In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called 'Roots of resilience', focuses on protecting natural ecosystems...
...and written English communication, interpersonal and customer service skills. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to...
...022 Support formulation of problem statement and definition of scope.
~ u2013 Drill down beyond the problems surface to understand root cause.
~ u2013 Construct problem statement including problem description.
~ u2013 Identify key stakeholders and construct stakeholder...
...to understand Integrations & prepare Design Document , Unit Testing Release Notes Document
Expert in Issue Resolution & Documenting Root Cause Analysis - RCA
Execution and Support during DR Drills ( Disaster Recovery )
Fair understanding of Cyber security and standards...
...business knowledge Mentor and train other team members
• Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Ability to acquire; new skills & keep them updated
• Work with...
...successfully influence others.
Demonstrable ability to identify, analyze and solve problems in a logical and effective way, including root cause analysis and actions to solve the problem.
Enthusiastic, energetic, and self-motivated with good time management skills....