Job Purpose
The Cluster Business Head is responsible for the overall Business operations of the Circle according to Brand’s
operational standards and run profitable business as an SBU. Majority of time is invested leading/guiding and
coaching the team to meet Guest expectations, achieving both bottom and topline objectives, in line with the
principles of Brand’s Vision and Mission.
As a Business Head, you are accountable for overall annual business plan execution and achievement of the same
by aligning the available resources in the best possible manner and takes regional/corporate support as and when
required to achieve the job context.
Key Accountabilities
Leads Operational Excellence and the Guest Experience:
• Role models expected behavior and coach teams on hospitality standards
• Ensures all the restaurant meets safety, sanitation and cleanliness standards as per expectations
• Sets the standards to ensure team handles all Guest concerns in a timely and sustainable manner
• Empowers the team to satisfy Guest needs and resolve concerns 5. Removes barriers to delivering
Hospitality behaviours during shift.
Drives Sales Growth:

• Takes accountability for understanding all in store marketing promotions of the circle and provides
inputs for national marketing on circle digital/print and other medium of marketing elements
• Executes new product rollouts
• Responsible for system growth as well new store sales
Responsible and drive Bottom Line:
• Have a complete eye on each cost line and monitor each line restaurant wise, to maintain the annual
business plan lines
• Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis, guide
them to maintain the lines
• Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive
Builds Team Talent:
• Treats all team members fairly and with respect.
• Supports the training of new team members
• Recognizes team members for team contributions
• Holds team members accountable for their behaviour and performance
• Provides coaching to team members to improve performance
• Provides communication to team about goals and performance
Expands the footprint:
• Identify the new locations for the business expansion in line with the business strategy
• Responsible for new restaurant operating days and prepare the propose the capex calculation
• Understand and observe the completion closely and update stakeholders and plan to tackle the competition
Flexibility and Adaptability:
• Acts quickly to solve problems in area of responsibility
• Provides feedback and suggestions to improve performance
• Is flexible with work schedule as business needs
• Understands and complies with all procedures and policies
• Provide action plans to address issues and opportunities and effective execution of the same
• Seeks to understand goals and results and how they personally contribute to them
Plans and Communicates:
• Discusses issues with other support functions of the circle and prepares the action plan
• Discusses the business plan and brings out the alignment• Involves entire team by communicating goals, results, and action plansTeam Size
Direct Team: 7-8 (Both administrative and direct reports) - Basis the number of stores
Indirect Team: PEOPLE IN REGION 4. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
§ All Departments
§ Top Management
External:
§ All Utility Vendors
§ Finance Support 5. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Any Graduate/Post Graduate from a recognised university with 12+ years of relevant experience
Personal Attributes
! Assertiveness: has the ability to articulate and hold their own in pressured conversations and to manage
the expectations of others whilst working under pressure
! Initiative: requires little or no supervision but will seek support from Head of Business Support if necessary.
Understands the necessity to forward plan and think through potential complications. Identifies appropriate
solutions to problems and acts accordingly. Able to make sense of issues; Identify and solve problems.
Proactively suggests ideas for improvements around working practices
! Credibility: has gained the respect from all members of the business, both seen as reliable, trustworthy
and capable of performing the role; leads by example
! Adaptability: maintains good performance and quality of work under pressure and is prepared to
manage change at the last minute
! Professionalism and confidentiality: confident individual who can deal with people at all levels both
internally and externally. Demonstrates credibility and appropriate verbal and non-verbal behaviour
! Teamwork: actively fosters a good working environment: builds effective team relationships
! Team effectiveness: creates conditions to enable the team to perform at it best; acts to build a team
setting clear direction, providing appropriate structure, recruitment of the right people. Provides the support
needed to the team in respect of personal development and coaching, as required.
! Organisation and planning: aptitude to prioritise, plan and organise workloads placed upon them and
the ability to manage expectations and deadlines
! Oral and written communication has the ability, confidence and professionalism to convey information,
both written and oral, clearly, concisely and persuasively
! Commitment: has the drive and energy to undertake all tasks, even those that may appear laborious,
displaying the same level of motivation and enthusiasm
! Empathy: has tact and diplomacy and an ability to anticipate and deal with the varying needs and concerns of
others and can adapt their personal style to meet these needs. Able to relate well to others and use
interpersonal skills to achieve desired objectives; recognising the need to represent both the business and
team. Ability to cope with change, to be flexible and to handle times of uncertainty. Focus on achieving results
and exceeding others’ expectations. Encourages self-direction amongst team members

cbh-siliguri.