Career Opportunities:

IT Analyst / Technical Support Engineer

Brennan has couple of positions open for our Service desk. This role would require you to closely work with our 350+ Australian clients to resolve their technical issues.

Purpose of Role:

• MUST have atleast 6 months of experience in IT Service Desk / Windows Server / Wintel / Technical
Support / Remote Support Services.
• Experience dealing with international clients or customers Preferred
• To provide customer service Inbound & outbound support to Brennan IT clients, engineers and staff.
To coordinate, collaborate and escalate task within established timelines.
• To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client
Satisfaction ratings.

Essentials Skills:

• Excellent communication skills with international calling customer experience is preferred .
Great customer service experience is must.
• Basic understanding of Technical Support role Windows Sever 2008/2012, Active Directory, O365.
Outlook Configuration, basic troubleshooting.

General Requirements:

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Excellent oral and written communication skills.
• Ability to provide technical support over the phone; good phone skills, professional demeanour,
previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve
it.
• Ability to handle constantly changing flow of call flow; remain productive during slow times, be able
to multitask effectively during busy times, exercise patience and professionalism during stressful
situations.
• Ability to think around problems and come up with creative solutions
• Ability to work with or without direct supervision.

Email: kesiya.mathew@brennanit.com.au

System Administrator / (5 years experience in Hyper - V mandatory)

Purpose

To provide 1st, 2nd or 3rd level technical support to Brennan IT clients, engineers and staff, 1st level
monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and
escalate incidents within stipulated timelines, maintain existing cloud/infrastructure services and
ensure that environment runs in an optimal way. and Continuously Improve the Efficiency and
Excellence of Service Delivery as Measured by Client facing Surveys and Ratings in every
department you are part of.

Key Responsibilities

Maintaining/contributing to KMS for client and internal team, for both technical & processes
Server monitoring using SCOM, N-ABLE, Logic Monitor, Basic Intune / SCCM configurations
Understanding of O365, Mimecast, Intune, Azure integration
Manage security settings on Microsoft ATP
Knowledge of endpoint security at CSP level for Sophos, SentinelOne, CrowdStrike etc.
Ability to perform initial investigation on security breach alerts
Vendor Management (hardware and Software vendors – HP, Dell, MS, VM, Citrix and others)
Storage understanding NAS, SAN e.g., data domain, IBM, Netapp, Hitachi, Fujitsu, HP 3par
Administration of Windows Server, groups, group policies, DNS, DHCP
Understanding of backups, replications for Veeam, Symantec, Zetro, Commvault
On premises backup alert management, monitoring and restoration
Execution of maintenance tasks, App upgrades, patch escalations etc.
Monitor, Investigate and escalate issues in timely manner as per escalation Matrix
Ability to manage technical escalations from client/end user/internal team
Migration of VM’s from on premise to cloud
Basic understanding of SQL, maintenance plan, backup
Understanding of certificate management on appliance, servers, websites
SSL certificate renewal and installation on various roles (IIS, ADFS, ADC-Netscaler, Apache,
SQL Reporting Services, WAS, Load Balancers)
Smooth and timely customer engagement
Disk, CPU, Snapshot management provisioning
Monitor, manage experience with ESXI/Hyper-V hosts, Nutanix, Dell, HP SimpliVity
Manage understand Failover Cluster, NLB
Citrix/RDS/WVD knowledge with application publishing, upgrading, managing securely
Manage windows update compliance.
Antivirus Management, Sophos, Defender.
Routine firmware upgrades of Physical Servers.
Capacity planning and management
Patching ESXi hosts and vCenter updates
Basic know how of linux
Availability during critical outages impacting multiple functions
Maintain the performance level and upkeep virtual, physical infrastructure
Working within the team to develop processes to enable Automation, Orchestration, and
enhance existing services
Knowledge of vulnerability management and critical remediation
Change management, performing RCA and able to clearly articulate the actions/outcomes
Desired Experience: 2-5 yrs. minimum experience in Windows Server Administration / System
Administration / Wintel Administration / Hyper V Administration / IT Technical Support role/ for
international clients, preferably in MS IT provider / IT Companies.

Key Competencies:

Knowledge of as many more technologies like VMware, Windows Hypervisors, Azure
Administrations, O365, Mimecast, SQL Administration, Windows Administration.
Must have secondary and tertiary technical skills.
Should have experience in VM Deployment, VM Migration, managing host clusters
Extremely high-level attention to detail with methodical troubleshooting process
Independent time management skills
Good verbal and written communication skills
Must have knowledge of Storage technologies like HP, IBM, Dell, Cisco servers
Demonstrable Industry based technical aptitude (E.g., Microsoft, Citrix, HP, VMware,
Hyperv, Nutanix, O365, Azure Administration)
Proactive vs Reactive approach
ITIL Service Management Foundation accreditation

Essential Skills:
Windows Server including 2016/2019, DNS, DHCP, Group Policy
Active Directory 2012 and above
VMware / Virtualization (Hyper – V, VMware)
O365, Azure Administration

Desired Skills:

Exposure to Backup tools like Veeam/Commvault/Backup exec
Windows Administration certifications 2012 and above
Exposure to SAN /NAS
MS Azure and Office 365 Administration
Symantec Endpoint or McAfee or Sophos or SentinelOne or CrowdStrike
Exposure to Blade servers and configurations
ITIL Foundation and ServiceNow ITSM tool

Email: kesiya.mathew@brennanit.com.au