Qa analyst jobs in Indore

Quality Analyst (QA): Key Responsibilities : ~ Quality Monitoring & Evaluation: ○ Conduct audits of customer interactions (calls and emails) to ensure compliance with process guidelines. ○ Evaluate agent performance based on key quality parameters. ~ Training... 

Monitor and evaluate customer interactions (calls/chats/emails) Ensure adherence to quality standards, SOPs & compliance Prepare quality reports and share feedback with agents Conduct calibration sessions and support process improvement Identify gaps and recommend ...