Qa analyst jobs in Indore

 ...to meet evolving business needs. Role Description This is a full-time on-site role based in Indore for a Quality Assurance Analyst. The Quality Assurance Analyst will be responsible for ensuring product quality through manual testing, developing and executing test... 

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in...

 ...Key Responsibilities Minimum 6 months of experience as a Quality Analyst in inbound BPO Willingness to work in rotational shifts Identify training or coaching needs of team members and communicate them to the Manager Provide effective feedback and coaching to improve... 

Monitor and evaluate customer interactions (calls/chats/emails) Ensure adherence to quality standards, SOPs & compliance Prepare quality reports and share feedback with agents Conduct calibration sessions and support process improvement Identify gaps and recommend ...