Job Purpose:

Responsible for smooth running of the Cinema in accordance with the set of company Policies and Procedures under the general guidance and supervision of the Cinema Head. Also, oversees and directs all aspects of concession operations, box-office and Guest satisfaction. Acts as Cinema In-charge in absence of Cinema Head/ Centre Custodian.

Key Responsibilities:

Handling operations on day-to-day basis.
Key management includes Opening &Closing of shift (in-presence).
Cash Management includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.
Monitoring and controlling of,

Quality level of Products and Services
Customer satisfaction
Merchandising and Marketing
Operating costs
Sanitation, cleanliness and hygiene of the entire area under his/her purview.
Ensure optimum performance in specific jobs assigned in the above areas.

Conducts daily briefing & sets up targets/ goals for the shift, makes constant effort to achieve the same.
Check for staff grooming/ discipline.
Preparing of Weekly roaster for ESPs.
To introduce new ways and means to minimize transaction time at box office and at the concessions.
Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times.
Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity.
Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs.
Establishes and maintains the record systems to include but not limited to:

Spot Check file
LAM files
Activities file
File on customer comments form.
Ticket register
Lost and found register.
Complimentary ticket register
Also includes all legal registers.

Duty Manager