About the job

Key responsibilities:

1. Emerging Technologies & Trend Analysis
a. Research and analyze emerging technologies and industry trends; present findings with actionable recommendations to management and clients.
b. Help define business solutions using innovations such as AI.
c. Identify opportunities to enhance the customer experience through innovative and forward-thinking solutions.
2. Project Coordination
a. Assist in planning, organizing, and executing customer experience projects.
b. Track progress, manage timelines, and coordinate with cross-functional teams to ensure delivery.
3. Customer Journey & Experience Optimization
a. Support mapping and analysis of customer journeys to uncover friction points.
b. Assist in designing improvements that enhance satisfaction, retention, and overall customer perception.
4. Data Collection & Reporting
a. Compile and analyze customer feedback and operational data (NPS, CSAT, CES).
b. Create clear reports and dashboards to monitor customer experience performance.
5.:Stakeholder Communication & Documentation
a. Prepare project updates, documentation, and meeting materials.
b. Ensure timely and transparent communication between teams and stakeholders.
6. Testing & Quality Assurance
a. Assist in validating changes or new implementations affecting the customer.
b. Support quality checks to ensure experiences meet defined standards.
7. Customer Advocacy
a. Ensure customer insights and feedback are integrated into project planning.
b. Champion a customer-first mindset in internal discussions and initiatives.
8. Cross-Team Collaboration
a. Work closely with product, marketing, design, tech, and support teams to align goals and share updates.
b. Help coordinate efforts across departments to ensure a smooth and consistent user experience.
9. Content & Resource Support
a. Assist in creating helpful content (e.g., user guides, onboarding materials, FAQs) to support users.
b. Coordinate with content teams to ensure learning resources are easy to understand and aligned with user needs.
10. Market & Competitor Analysis
a. Research similar products or programs in the market.
b. Share insights on what competitors are doing and how the product can stay ahead.
11. Experimentation & A/B Testing
a. Assist in setting up small experiments or A/B tests to compare different ideas and see what works best for users.
b. Work with data or marketing teams to analyze results and recommend next steps.
12. Risk Identification & Issue Resolution
a. Help spot potential risks in product launches or customer experience flows.
b. Work with teams to quickly solve small issues before they grow.
13. Reporting to Senior Team
a. Regularly share updates, progress reports, and key insights with the senior team.
b. Ensure leadership stays informed about project status, risks, customer feedback, and overall program impact.

Skill(s) required

Automation Generative AI Tools Mentorship Mobile Application Development Prompt Engineering Self-learning Teaching Team Management Time Management Web development

Earn certifications in these skills

Other requirements

1. Education: MSC in Computer Science/M.Tech in Computer Science/MCA.

2. Experience: 1-2 years of relevant experience, ideally in mentoring, coaching, or learning development roles.

3. Technical Knowledge:

a. Familiarity with AI tools & AI platforms, IT Fundamentals, Website and App Development, No-code platforms, or automation technologies.

b. Basic technical understanding of AI, ML, Generative AI, LLMS, etc.

Salary

Probation:

Duration: 1 month

Salary during probation: ₹10,000 - 15,000 /month (only for freshers)

After probation:

Annual CTC: ₹ 3,00,000 - 5,00,000 /year

Number of openings

About EDAPT

Edapt is an ed-tech company focused on providing users with a set of skills to help them prepare better for the challenges of the rapidly changing world. Edapt has become one of India's fastest-growing e-learning communities. We work relentlessly to solve student problems using advanced technology and help them learn better. We have thoughtfully designed Edapt to ensure that it becomes a one-stop after-school learning platform.

Activity on Internshala

Hiring since December 2020

17 opportunities posted

18 candidates hired

Additional Questions

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Junior Product Manager Fresher Job