Position Overview

We are seeking a highly disciplined and trustworthy Systems & Platform Administrator responsible for managing organizational access across multiple software platforms.

This is not a traditional IT support role. Instead, this position serves as the central control point for user credentials, permissions, platform configuration, and systems governance.

The ideal candidate is process-driven, security-conscious, detail-oriented, and capable of managing structured access across CRM systems, HR platforms, recruiting tools, financial portals, communication tools, dashboards, and other operational software.

This role is critical in maintaining system integrity, data security, and operational continuity.

Core Responsibilities

1. Platform Credential & Access Management

Own and manage master credentials across all company platforms
Create, modify, and revoke user access based on role changes
Ensure proper permission levels are assigned per department
Maintain secure credential documentation and structured access logs
Enforce two-factor authentication and access security standards

2. Onboarding & Offboarding Systems Control

Provision platform access for new hires
Ensure timely removal of access upon termination
Maintain onboarding access checklists per department
Verify role-based access compliance

3. Multi-Platform Governance

Manage administrative oversight for platforms such as:

CRM systems
HR & payroll software
Recruiting and applicant tracking systems
Communication tools
Finance & funding portals
Training platforms
Operations dashboards

Ensure platforms are:

Properly structured
Access-controlled
Organized with standardized naming conventions
Free of unnecessary admin sprawl

4. Help Desk & Internal Support

Act as first point of contact for access-related issues
Troubleshoot login problems and permission conflicts
Escalate technical platform bugs to vendors when necessary
Maintain internal support ticket tracking

5. Systems Documentation & Process Control

Maintain centralized documentation of:

Platform list
Access structure
Admin hierarchy
Credential backup protocols

Build and maintain SOPs for access control and system governance
Conduct periodic access audits

6. Risk & Security Oversight

Prevent unauthorized credential sharing
Identify security vulnerabilities
Ensure compliance with company confidentiality standards
Monitor unusual access behavior

Required Qualifications

3+ years experience in systems administration, operations support, or platform management
Experience managing access across multiple SaaS platforms
Strong understanding of user permissions, role hierarchies, and admin structures
High trustworthiness and discretion
Strong documentation and organizational skills
Ability to manage structured processes with precision

Preferred Qualifications

Experience in high-growth or multi-entity environments
Familiarity with CRM, HRIS, payroll, ATS, and finance platforms
Experience building access control matrices
Exposure to Google Workspace / Microsoft 365 admin environments

Key Traits

Process-oriented
Security-minded
Detail-obsessed
Structured thinker
High accountability
Calm under pressure

System & Platform Administrator