•Be a part of global community in hospitality industry.

•Learning and growth opportunities.

•Wide range of employee related benefits.

•Get a opportunity to be a part of Heartist culture.

Job Description

The Housekeeping department at the Fairmont Royal York Hotel maintains 1365 guestrooms and two hundred and twenty-eight thousand square feet of public spaces. Reporting to the Assistant Director of Housekeeping, the Housekeeping Manager is responsible for the quality and cleanliness of the guestrooms and the hotel through a keen eye for detail to provide exceptional service to our guests.

Managerial/Administrative

Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment.
Continually striving for improvement of JD Power scores, EES Results and the Richey score in conjunction with the entire Housekeeping team.
Check with room attendants to ensure they are supplied with the tools to complete their tasks
Communicate, prioritize and inspect VIP and FPC rooms to room attendants
Maintaining the proper room statuses and communicate discrepant rooms
Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing
Encourage, celebrate and reward good performance
Handling guest complaints and follows through on actions required
To have a complete understanding of the Collective Bargaining Agreement and to follow the guidelines of both the CBA and Employee Handbook
Ensure awareness of daily communication measure by reading logs, emails, SOP, etc.
Conducting annual performance reviews of housekeeping colleagues
To complete and follow through on work orders
Share ideas in means to enhance the product and improve the guest experience
Check all service areas and exits to ensure they are clean, items are in the proper assigned storage area and free of obstructions
Ability to assign room attendants’ daily tasks sheets and floor keys
At end of a AM shift, ensure an efficient pass-on to the Evening Housekeeping Manager
Active participation in employee functions, such as Housekeeping Birthday parties
Assuming the duties of any other Housekeeping Department Manager when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
Knowledge of all guestroom Fairmont Standards and Hotel specific standards
Assist in robe, linen and other inventories
Other duties assigned by the Director of Housekeeping and Assistant Director of Housekeeping

Qualifications

Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset
Housekeeping experience preferably in a supervisory role
Knowledge of Property Management System (Fidelio Opera or equivalent), Microsoft Office and Outlook
Excellent organizational, communication and interpersonal skills
Must be service and team oriented
Ability to motivate colleagues
Must be able to work all shifts.
Hours need to be flexible to accommodate to operational needs