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- ...satisfaction levels are not being met and initiate remedial actions, if required; Make quarterly presentation to the customers and share NSL data with them on a monthly basis • Ensure handling of claims of key accounts as per the company policy/objectives 3. Key Result...Suggested
- ...customer service processes. ~ Ability to track shipments, service requests, and customer commitments. ~ Familiarity with SLA / NSL metrics and service reporting. ~ Working knowledge of CRM systems and MS Office tools. Behavioural Competencies ~ Customer Orientation...Suggested