Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist ®.

Job Description

Administration

To maintain the daily log book.
To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
To maintain outlet communication board.
To submit all guest / staff incident reports.
To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
To control requisitioning, storage and careful use of all operating equipment and supplies.

Customer Service

Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service.
To be demanding and critical when it comes to service standards.
To ensure that the outlet team projects a warm, professional and welcome image.

Financial

To strictly maintain & adhere to the established operating expenses and ensure that all costs are controlled.
To obtain and account for the correct settlement of all sales and be overall responsible for cashier / floats and their maintenance.
To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift.
To identify and correct any errors.
To manage a consistent guest recognition program and maintain a relevant guest database.

Operational

To ensure that the outlet is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times following Novotel Standards
To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work to the standards set.
To assign responsibilities to subordinates and check their performance periodically.
To be hands on manager and be present at all times in the restaurant, especially during busy periods.
To manage flexible scheduling based on business patterns.
To maintain and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
To conduct monthly inventory checks on all operating equipment and supplies.
To control the requisitioning, storage and careful use of all operating equipment and supplies.
To conduct daily pre-shift briefings to employees on preparation, service and menu.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Outlet manager if no immediate solution can be found and assure follow up with guests.
To establish a rapport with guests maintaining good customer relationship.
To ensure that the outlet cashiering procedures are strictly adhered to and that the cashiering system is updated and operated correctly

Additional Information

Minimum 05 to 06 years of total Experience and 0-1 years of experience in same position.

AM Outlet