Rs 4 - 6 lakhs p.a.
...solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service. Main... ...customers. Person Specification Prior Front facing Call Centre/In house contact centre experience Adept in customer interaction and exception...
...Experience with Cloud environments.
Experience with Content Guru as provider will be a plus
At least 3 years’ experience in contact centre systems analysis, ideally in designing contact centre services, processes and environments
Experience in working with global...
...Businesses. Main focus is on transformation of customer treatment processes into the group standard and provisioning of a high-quality contact center support service to our local entities (Business Units, BUs) wolrdwide. The GCC Contact Center Operations Team Lead manages...
Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre...
Overview:
Key Responsibilities:
You will be required to answer all types of customer contacts including inbound calls, faxes, mail, and e-mails presented from all sources and across several skillsets within defined SLA’s achieving all personal and team KPI’s and targets....
...Requirements
SKILLS AND QUALIFICATIONS:
~ At least one year of working experience in IT.
~ Tier 2 or Tier 3 Contact Center Engineer
~ Knowledge of Network cabling and cable management
~ Experience configuring router and firewall appliance...
~ Job Title – RESOLUTION SPECIALIST, CONTACT CENTER
~ Position Level – K
~ Work Location – Bangalore
~10 months – 3 Years of relevant customer service experienc e
~ Shift : Night Shift ( Permanent ) Resume shortlisted candidates will be invited for the Face to...
Job Description :
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (costs, customer service metrics etc.)...
...with Project/Enhancement Teams to Review, Transition for Run Team.
Requirements:
Up to 7 years of IT experience & 5+ Years on Contact Centre applications in banking/financial services industry. Knowledge on Avaya Contact Centre solution is preferred.
Good hands-on...
...maximum and that staff are well-organized and productive.
Key Responsibilities:
Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of a Contact Centre Operations being committed to deliver a great customer contact...
...Assistant Vice President – Contact Centre Analytics - INS023267
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial...
...strengthening our dedication to leave the world better than we found it.
We are looking for passionate engineer to join the team transforming Contact Center Platform, partnering with highly skilled global and regional colleagues, in a fast paced and exciting environment. Join us and...
...mins walking from Dadar railway station. ) Expectation : in the sequence of priority - Min 5 years of Prior experience of working at a Contact Centre/BPO. - Min 3 yrs of experience in a leadership role, monitoring performance and coaching the team/managing operations. -...
Responsibilities:
Will perform pre-sales.
Collaborate with stakeholders to understand and analyze business requirements, ensuring a clear understanding of the problem or opportunity.
Develop and oversee the creation of high-level solution architecture, ensuring alignment...
Responsibilities:
Leads and develops technical sales efforts for key accounts
Provides ongoing support to clients after projects have been completed
Handles consultative functions to customers in technical operations in terms of designing and
implementing network...
POSITION: - Project Manager– Operations
LOCATION: - Chennai, India
JOB PROFILE:-
SLA Management
Manage performance of the team
Deliver on SLA commitments based on the contract
Meet and exceed customer satisfaction goals
Daily / Weekly / Monthly...
...Principal Consultant - Contact center BA - ITO079678
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and...
...Position Title: Business Development Manager - AI Contact Centre
Job Description :
The Business Development Manager for AI Contact... ...Leadership Impact : Track speaking engagements, publications, social media reach.
Qualifications:
· Bachelor’s degree in business...
...Job Title: Associate Business Manager - Paid Media
JOB OVERVIEW:
As an Associate Business Manager Paid Media Advertising Manager,... ...within the team.
CLIENT INTERACTION:
Act as the first point of contact for clients for day-to-day operational queries and updates....
...PD-Contact Centre - CPG047716
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an...
...market leading international higher education research and search platforms.
We are seeking a highly skilled and strategic Global Contact Centre Technology Platform Owner to oversee the development maintenance and optimization of our global platform(s). The Global...
...responsible for making outbound calls to assist with the completion of incoming
calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated
calls and takes full ownership of inquiries through troubleshooting, researching, decision-...
...Position Summary:
Ocularity Analytics is seeking a Social Media Executive to manage communications that push creative boundaries... ...can submit an online portfolio or PDF of your work.
Please contact: ****@*****.***
Location: Udyog Vihar, Phase 5,...
Rs 14 - 22 lakhs p.a.
...HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )
HRO (Contact Center Voice )...
Job Description
We are looking for a proactive team leader for the outbound insurance sales process.
Incumbent will be responsible for calling prospective clients & selling them the
various insurance products
Handle & mange sales team & respond to leads for general...
...client service representative for minimum 1 year
● Strong phone contact handling skills and active listening Familiarity with CRM systems... ....
Needs to DO: Need to respond on every possible social media platform on Behalf of rebel Foods( Twitter, Instagram,Facebook etc...
...(e.g. original text, photos, videos and news) - Creating Social Media Strategies for digital platforms Instagram, Facebook, LinkedIn ,... ...running and analyzing social programs. - Act as the main point of contact between the in-house team and the clients. - Collaborate with other...
...Other
Other Skills :
Organizational Level 1 : Amdocs Media Network & Technology
Organizational Level 2 : Amdocs Media... ...technical standards and software tools
• Liaise with operations contacts at other organizations
• Provide on-call coverage as required...
...targeting, and bid management.
Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact and providing regular updates on campaign performance, strategy recommendations, and KPI tracking.
E-commerce Expertise: Leverage...
...tracking performance.
Strategic thinker capable of aligning social media strategies with business goals.
Ideate and create compelling... ...maintain relationships with influencers, and act as a point of contact for influencers during campaigns.
Keen to learn videography...