About the job

Job Description

Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail provides superior quality products, unmatched shopping experiences, and serves over 193 million loyal customers across 15,000+ stores in 7,000+ cities. With a strong supply chain, technology infrastructure, and a workforce of over 10,001 employees, Reliance Retail continues to innovate in the retail sector.
Job Overview
We are looking for experienced candidates with a background in Footwear Sales for the position of Department Manager at Reliance Retail. This is a full-time role based in Amravati (Maharashtra).

As a Department Manager, you will be responsible for overseeing daily store operations, ensuring exceptional customer service, and driving departmental performance in line with company objectives. The ideal candidate should be passionate about retail, have strong leadership skills, and be committed to achieving business targets
JOB DESCRIPTION

Job Role: Store Operations

Job Position: Department Manager

Value Stream: Retail Operations

Function: Store Operations

Location: Amravati - Maharashtra

KEY RESPONSIBILITIES AND KPIs OF THE ROLE

Responsibilities (To be adapted as per the level)
Achieve revenue, gross margin
Control inventory level and shrinkage
Adhere to Mockshop guidelines
100% SOP Implementation
Statutory Compliance
KPIs
Achieve AOP
SOP Implementation and Adherence in department.
People Management
Inventory control
Competition update
Financial Planning & Budgeting
Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF)
Increase margins and minimize expenses
Control shrinkage
Achieve higher average transaction value per customer
People Management
Control Attrition
Product knowledge, brand differentiation
Optimize manpower resource for category
Functional and behavioral training
Update category and store associates on latest development in new product/brands and presentation/selling technique
Policies, Processes & Procedures
SOP Implementation and Adherence in department
Achieve targeted ATS(Available to Ship) and Conversion
Mystery Shopping Findings and Improvement
Gather consumer data for feedback
Adhere to Mockshop guidelines

OPERATING NETWORK
Key Interactions:
InternalSubordinatesWithin the FunctionOutside the FunctionCustomer Sales Associate(CSA)House Keeping TeamSupport FunctionSecurity & Loss Prevention Team
ExternalExternal Interface (Outside RIL)VendorsExternal Brand Supervisor

Education Qualifications: Graduation

Experience: Min 3 Yrs Experience in Footwear Sales

Functional / Behavioral competencies required to execute the role

FUNCTIONAL COMPETENCIESAbility to work under pressureNumber proficiencyCustomer CentricityMicrosoft Excel Knowledge
BEHAVIORAL COMPETENCIESGood communication skillsAnalytical & Presentation Skills

Possible Next Role Movement: Store Manager In Training

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 2 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

Department Manager - Footwear