Customer Interaction:
Respond promptly and professionally to customer inquiries via phone, email, and/or chat.
Provide accurate, complete, and up-to-date information regarding products, services, policies, and procedures.
Listen actively to understand customer needs and concerns, showing empathy and patience.
Issue Resolution:
Efficiently diagnose and resolve customer complaints and issues, striving for first-contact resolution whenever possible.
Escalate complex or unresolved issues to the appropriate department or supervisor.
Follow up with customers to ensure their issues have been fully resolved to their satisfaction.
Record Keeping:
Accurately document all customer interactions, inquiries, and resolutions in the CRM system or designated customer support tools.
Update customer records with relevant information.
Product/Service Knowledge:
Maintain a thorough understanding of all company products, services, pricing, and promotions.
Stay informed about any updates, changes, or new offerings.
Compliance & Quality:
Adhere to all company guidelines, scripts (if applicable), and quality standards for customer interactions.
Ensure compliance with data privacy regulations and maintain customer confidentiality.
Feedback & Improvement:
Collect customer feedback and contribute to identifying recurring issues or areas for process and service improvement.
Collaborate with team members and supervisors to share best practices.

Customer Service Representative