JOB DESCRIPTION

Job Title

Senior Analyst - IIS

Experience

0 years to 2 years

Communication skill

Excellent

Budget

Job Description

Expectation

As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience.
A problem-solving attitude with an ability to work with your team to achieve specific goals.
Excellent communication Skills written & verbal

Describe Role & Responsibilities

The candidate should have had experience in the following activities:

Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 10, Mac, Outlook, Citrix, email clients and applications.
L1 support for System and network troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Contribute to improving customer support by actively responding to queries and handling complaints
Support India as well as onsite international users
Own and execute IT asset movement and management
Ability to install and troubleshoot All in One and Laser Printers.
Escalation Management
Understanding of Microsoft Windows systems and network security concepts
Comfortable in working in rotational shifts
Good in analyzing root cause and providing the resolution

Specific Domain / Technical / Functional skills

Proven work experience as an IT Analyst
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Teamwork skills.

Location of Posting

Chandigarh

Educational Qualification

Information Technology or relevant field

Experience Level

3 -4+ years

ABOUT THE TEAM

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world's largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital's innovative delivery model drives the 'metrics that matter' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.