The Company

Heidrick & Struggles International, Inc. (NASDAQ: HSII) serves the executive talent and leadership needs of companies worldwide as the premier provider of leadership consulting, culture shaping, and executive search services. Pioneering the industry since 1953 Heidrick has provided quality service and built strong leadership teams through its relationships with organizations around the world. We help our clients change the world, one leadership team at a time™.

The Consulting Practice

We work in partnership with our clients to accelerate performance at the organization, culture, team and individual leader levels. We enable our clients to mobilise, execute and transform with agility in a fast moving, uncertain and volatile business landscape. Our ambition is to shape the world's thinking on the leadership of organisations. We bring hard facts to the 'soft stuff' through empirical discipline. Whether a company is undergoing a significant transformation or needs to align its leadership strategies to its business aspirations, our Heidrick Consulting (HC) Practice offers integrated, world class solutions proven to transform and accelerate performance.

We do this in four main arenas. We accelerate strategy by making responses to the environment better informed and more agile. We accelerate organisations by ensuring they are able to mobilise, execute and transform with agility. We accelerate teams by ensuring that they are able to execute at pace and across boundaries. And we accelerate leaders by assessing and developing the leadership capacity of individuals.

The global practice operates in three regions (Americas, Europe & Africa and APAC/ME) and is headed by Claire Skinner. We are building an extraordinary place to work for talented professionals, creating a true meritocracy in which expertise speaks louder than hierarchy, investing in building world-class skills, relationships and insights and practicing what we preach. It's a great time to join and grow with us. Additional information on the firm can be found at

Our Values

Win as One Firm – We work as one firm and succeed through collaboration, inclusion and valuing diverse points of view.

Grow with Our Clients – Our clients inspire us to create innovative solutions and exceed expectations.

Own the Results – We work to make things happen and own the outcome.

Always Act with Integrity – We operate at the highest levels of ethics and integrity in all we do

The Position

We are seeking a proactive and strategic Knowledge Manager to lead the development, organization, and optimization of knowledge management practices within Heidrick Consulting. This role ensures that critical information, expertise, and best practices are effectively collated, shared, and leveraged across the organization to enhance efficiency, innovation, and client impact.

Accountabilities:

Knowledge Strategy Development: Review existing, update and implement a knowledge management strategy and process for both BD & delivery materials for consulting, aligned with the firm's objectives and industry best practices.
Content Curation & Management: Organize, categorize, and maintain firm-wide knowledge assets, including proposals, case studies, templates, and methodologies.
Collaboration & Knowledge Sharing: Facilitate knowledge-sharing initiatives, ensuring that teams and individuals can efficiently access and contribute insights.
Technology & Tools Management: Oversee knowledge management platforms (e.g., Gateway, document management systems, box and collaboration tools) to ensure usability and effectiveness.
Training & Change Management: Educate employees on knowledge management processes and promote a culture of continuous learning and knowledge-sharing.
Process Improvement: Identify and address knowledge gaps, streamline workflows, and enhance knowledge dissemination practices.
Stakeholder Engagement: Collaborate with leadership, subject matter experts, BD and other relevant internal teams to optimize knowledge management initiatives .
Measurement & Reporting: Develop metrics and KPIs to assess the effectiveness of knowledge management programs and report insights to leadership.

Key Metrics

Maintain and enhance a structured knowledge repository that is easily accessible to all employees.
Ensure that knowledge management processes support business goals and drive efficiency.
Champion a knowledge-sharing culture within the organization through advocacy and training.
Regularly update and refine knowledge assets to keep them relevant and useful.
Work closely with BD & Client Operations to troubleshoot and improve knowledge management systems.
Foster collaboration across teams by facilitating knowledge-sharing sessions and discussions.
Provide leadership and guidance on best practices in knowledge management.

The Person

Qualifications & Experience

Strong understanding of knowledge management frameworks, methodologies, and best practices.
Proficiency in knowledge management tools and collaboration platforms (e.g., SharePoint, Box, Microsoft 365, or similar).
Excellent analytical, problem-solving, and project management skills.
Strong communication and stakeholder engagement skills.
Experience in training and change management is a plus
Ability to manage multiple projects in a fast-paced, deadline-driven environment
BA/BS degree or equivalent
5+ years of experience in knowledge management, information management, or a related field, preferably within a professional services firm
Resilient and determined to succeed
Self-motivated, with high energy and an engaging level of enthusiasm. Persistent and resilient. Trained at objections management.
Ability to work individually and as part of a team
High level of integrity and work ethic.
Strong computer skills, including Microsoft Office Suite.

Knowledge Manager, Leadership Consulting