Search Results: 255 vacancies
...Do
RESPONSIBILITIES
Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs
Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
Informing...
...hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.
Job Title:
Incident Manager
Date:
March 2024
Department:
ITGP
Location:
Mumbai/Chennai
Business Line / Function:
Group Functions...
...and resolution of customer issues
Maintain accurate records of customer interactions and transactions
Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as possible.
Distribute, share, or assign tickets to...
...promotion preparation.- Provide defect support and remediation.- Provide Service Level module, Service catalog requests, catalog tasks and Incident support.- Open and work on tickets with ServiceNow support formerly known as 'High Importance' (HI) support.- Implement data changes...
7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call. o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved...
...access control for employees, contractors, and visitors.
Maintain logbooks of visitors and report any unauthorized access attempts.
Incident Response:
Respond to alarms and investigate disturbances.
Contact police or fire departments in cases of emergency, such as...
...AIX as secondary knowledge will be given preference.
Responsibilty:
• Lead and drive the diagnosis and technical restoration of Major incident for
• Drive the analysis and Permanent Corrective Actions (PCA) for AtoS related to incidents that occur within the tower
• Based on...
...escalations
Attention to detail, understand payer and insurance industry
Critical thinking.
Handling complaints and solving incidents.
Experience in broker commissions paymenmt and validation
Experience in interacting, researching and responding to broker...
...Solid understanding of ServiceNow platform architecture and development best practices. - Experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog. - Strong problem-solving and analytical skills. Additional Information: - The candidate...
.../documenting problems, recommending solutions and initiating corrective action
· Handling ITIL methodologies such as Change, Incident, Problem, and Service Management to address the production activities if required
Technical & Behavioral Competencies
Skills required...
...Job Description
Job Description
Key Responsibilities:
Efficiently manage Incident Management, Change Management, and Problem Management processes.
Take ownership of live production tickets and respond to inquiries from Business Users.
Create and monitor support...
Rs 4 - 9 lakhs p.a.
...# Should have basis understanding of enterprise networks and container networks
# Should able to handle Severity#2 and Severity#3 incidents
# Good communication skills
# Should have capability to provide the support
# Should have analytical and problem solving capabilities...
...supporting those business needs
· Manage & Monitor all squad assets with standard monitoring tools
· Troubleshooting of incidents on squad related technologies, follow-up of those incidents through tools (SNOW)
· Open incidents at providers and follow-up...
...monitor the operational risk related to OE’s activities. Hence, OPC will analyse control results (Ops/IT/Functions, OPC, LoD2, LoD3) and incidents to identify main operational risks and follow the associated mitigation/remediation actions (including recommendations).
OPC will...
...Troubleshooting at device and connector/agent end to fix the anomaly reported by other team and observed on day to day basis.
Building of incident reports, advisories and review if SLA has been met for Incident alerting and Incident closure.
Update and maintain SOC knowledge...
...adherence to SLAs, SLOs, and SLIs, maintaining high availability and performance of business-critical systems.
Manage critical support incidents, including on-call responsibilities, to ensure continuous operation, utilizing Opsgenie for incident management.
Provision CI/CD...
...productivity report
Reports lost and found articles to the housekeeping office immediately
Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
Report unusual behavior/activities in guestroom, floors/ public...
...2. Should have good experience in shell scripting or configuration management (Ansible).
3. Should be able to handle critical Incidents and able to perform root cause analysis.
4. Should have experience in handling User service request and alert management.
5. Should...
...including Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), Mean Time to Acknowledge (MTTA), and meeting SLAs for resolution.
Incident Management:
Acting as the definitive source of information during major incidents, providing real-time insights into current and...
...with 5 to 7 year of Consulting experience.
Hands on experience in support project and development work.
Hands on experience on Incidents & provide the solution.
Experience in S4 HANA FICO Area.
Strong Knowledge in 3rd party Interface and RECIEF
1 General...
