VOIP Engineer

Location-Hyderabad/Bangalore/Chennai

Notice period- up to 60 days

Band-B3

Mandatory skill required as per JD:

Skill: Avaya Communications Manager and Avaya PBX (call routing, AES, CMS, one-X), LAN/WAN, VoIP, SIP, Session Management, Avaya Media Server.

Role: Consultant / Architect / Design engineer

Technology: Voice Collaboration

Job Description:

Looking for a professional engineer with in-depth knowledge of Contact Center. The position will reside in Bank of America Real Time Collaboration Contact Center Engineering team directly supporting Architecture and Engineering functions for Contact Center products and solutions. The staff resources working in this position will be responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.

Key Responsibilities & Professional Competencies

Implement and program systems using approved engineering plans.

Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.

Directly support business-initiated projects.

Direct and communicate with leadership on status of programs and open issues.

Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.

Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, AES, CMS, one-X), LAN/WAN, VoIP, SIP, Session Management, Avaya Media Server.

Develop and write procedures/documentation for installation, and configuration of Avaya Communication Manager, Avaya Session Manager, Avaya Media Server, Avaya Application Enablement Servers, Avaya Call Manager Server.

Professional Competencies (Must Haves)

Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.

Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

Experience in program communication and program management

Communication skills a must, PowerPoint, Visio, structured program updates

Must be highly motivated and a self-directed individual.

8+ Years Call Center experience.

BA or BS in Telecommunications, Data Communications or Computer Science. 1-3 years of experience in LAN/WAN networking.

Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya CMS

Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.

Knowledge of CTI, LAN/WAN communications, switches, and routers.

Knowledge of SIP, RTP/RTCP, H.323 codecs is required.

Experience with configuration and support experience in a complex multi-layered network environment.

Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.

Experience working under tight deadlines and high-pressure environment.

Excellent troubleshooting and analytical skills.

Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.

Business Rationale: Contact Center Tower has large evolutionary projects, involving large agent counts to meet never down strategic service goals.

Description:

Looking for a professional engineer with in-depth knowledge of Contact Center. The position will reside in Bank of America Real Time Collaboration Contact Center Engineering team directly supporting Engineering functions for Contact Center products and solutions. The staff resources working in this position will be responsible for the implementation and review of engineering plans, development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs. LOCATION: MUST HAVES: - Avaya Call Manager, Avaya System Manager, Avaya Site Administrator Technical Skills:

Demonstrate extensive technical experience working with large VoIP network using Avaya Voice solutions including ACM, System & Session Manager, AES, CMS, Intrado e911, MOH and SIP.

Avaya Site Administrator, System Manager, Provision is a plus.

SIP and Traditional ISDN/PRI trunking.

VoIP endpoint configuration to meet site specific environmental requirements.

E911 configuration on Intrado e911 products preferred Professional Competencies:

Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.

Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya AES, Avaya CMS

Ability to work evenings and weekends, as project requirements dictate.

Must be highly motivated and a self-directed individual.

5+ Years Call Center experience.

Experience working under tight deadlines and high-pressure environment.

Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required. Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

Experience with configuration and support experience in a complex multi-layered network environment.

Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.

Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.

Other Required Skills:

Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years relevant experience in lieu of degree.

7+ years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions.

Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills.

In-depth knowledge of TCP/IP is a plus.

VOIP Engineer

Location-Hyderabad/Bangalore/Chennai

Notice period- up to 60 days

Band-B3

Mandatory skill required as per JD:

Skill: Avaya Communications Manager and Avaya PBX (call routing, AES, CMS, one-X), LAN/WAN, VoIP, SIP, Session Management, Avaya Media Server.

Role: Consultant / Architect / Design engineer

Technology: Voice Collaboration

Job Description:

Key Responsibilities & Professional Competencies

Implement and program systems using approved engineering plans.

Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.

Directly support business-initiated projects.

Direct and communicate with leadership on status of programs and open issues.

Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests.

Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, AES, CMS, one-X), LAN/WAN, VoIP, SIP, Session Management, Avaya Media Server.

Develop and write procedures/documentation for installation, and configuration of Avaya Communication Manager, Avaya Session Manager, Avaya Media Server, Avaya Application Enablement Servers, Avaya Call Manager Server.

Professional Competencies (Must Haves)

Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.

Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

Experience in program communication and program management

Communication skills a must, PowerPoint, Visio, structured program updates

Must be highly motivated and a self-directed individual.

8+ Years Call Center experience.

BA or BS in Telecommunications, Data Communications or Computer Science. 1-3 years of experience in LAN/WAN networking.

Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya CMS

Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.

Knowledge of CTI, LAN/WAN communications, switches, and routers.

Knowledge of SIP, RTP/RTCP, H.323 codecs is required.

Experience with configuration and support experience in a complex multi-layered network environment.

Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.

Experience working under tight deadlines and high-pressure environment.

Excellent troubleshooting and analytical skills.

Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.

Business Rationale: Contact Center Tower has large evolutionary projects, involving large agent counts to meet never down strategic service goals.

Description:

Looking for a professional engineer with in-depth knowledge of Contact Center. The position will reside in Bank of America Real Time Collaboration Contact Center Engineering team directly supporting Engineering functions for Contact Center products and solutions. The staff resources working in this position will be responsible for the implementation and review of engineering plans, development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs. LOCATION: MUST HAVES: - Avaya Call Manager, Avaya System Manager, Avaya Site Administrator Technical Skills:

Demonstrate extensive technical experience working with large VoIP network using Avaya Voice solutions including ACM, System & Session Manager, AES, CMS, Intrado e911, MOH and SIP.

Avaya Site Administrator, System Manager, Provision is a plus.

SIP and Traditional ISDN/PRI trunking.

VoIP endpoint configuration to meet site specific environmental requirements.

E911 configuration on Intrado e911 products preferred Professional Competencies:

Extensive PBX/ACD programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.

Strong hands-on knowledge of Avaya ACM, Avaya Session Manager, Avaya AES, Avaya CMS

Ability to work evenings and weekends, as project requirements dictate.

Must be highly motivated and a self-directed individual.

5+ Years Call Center experience.

Experience working under tight deadlines and high-pressure environment.

Strong analytical and organizational skills, including attention to detail, and ability to determine effective course of action as required. Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.

Experience with configuration and support experience in a complex multi-layered network environment.

Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.

Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations.

Other Required Skills:

Bachelor (4-year) degree, with a technical major, such as computer science, computer engineering or 10 years relevant experience in lieu of degree.

7+ years of strong technical experience in coordinating the implementation and operation of voice and data communication solutions.

Must have exceptional time management skills, be customer oriented and strong organizational and coordination skills.

In-depth knowledge of TCP/IP is a plus.

Network Voice and Collabration Admin