Roles and Responsibility

Process related

Managing the collections through team of COs/DMAs.
Responsible for the collection’s performance on various collection parameters such as:
a) Arrear resolution
b) Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.)
Performance review on field – monthly basis and Quarterly performance review of the CO’s of allocated collection targets
Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR)
Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases
Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence.
Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members
Daily productivity MIS should be maintained & shared with the higher management along with the analysis
Monthly team meeting at hub location for performance review & setting the targets for the next month
Managing the customer service escalations for collection related issues and Providing inputs on the geo limits, negative areas in the geographies handled
Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

Description

Experience: 6 yrs., Financial Services/Banking/FMCG/NBFC preferred
Preferred Age: Maximum 40 years
Qualification: Any Graduate

Area Collections Manager