About Faveo Helpdesk:

Faveo Helpdesk is a leading open-source, customizable ticketing system designed to meet the needs of startups, SMEs, and enterprises. As we scale and modernize our product suite, we're looking for a Golang Developer to help us build robust, scalable backend services and APIs that enhance support automation and system performance.

Role Summary:

We're seeking a Golang Developer who will be responsible for designing and building backend components for Faveo's Helpdesk platform. You'll work closely with the product and engineering teams to implement scalable, efficient, and maintainable microservices using Go.

Key Responsibilities:

Build backend components that interface with and support functionality across Linux, Windows, and macOS environments

Efficiently consume and integrate third-party APIs into backend systems

Write clean, well-structured, and testable code following best practices

Implement secure API practices, including authentication and authorization

Debug production issues and provide timely resolutions

Participate in code reviews to maintain code quality

Maintain clear and updated technical documentation for backend components

Requirements

Skills and Requirements

Proficiency in Golang with hands-on development experience

Experience working across multiple OS environments (Linux, Windows, macOS)

Ability to work independently and integrate complex third-party services

Strong debugging and problem-solving skills

Experience with version control systems like Git

Solid understanding of secure coding practices

Must be familiar with CI/CD automation tools and workflows

Clear communication skills and a collaborative mindset

Preferred Qualifications:

Experience with helpdesk/ticketing platforms or customer support tools
Exposure to open-source project development or contribution
Familiarity with PHP (Laravel) as Faveo's base product uses it
Knowledge of system performance profiling and optimization techniques

Why Join Faveo Helpdesk

Work on a widely adopted and growing open-source product
Be part of a collaborative and innovation-driven environment
Flexible working hours and remote work options
Opportunities to contribute to meaningful product decisions
Learning and development opportunities

Golang developer