Novotel Goa Candolim and Novotel Goa Resort & Spa

North Goa Candolim, Goa, India

Job Description

Operational

Keep the Team Leader and Assistant Manager briefed at all times
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Adhere to the Procedures & Standards Manual.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post
Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
Maintain records for banquet event happening in the conference or any other area of the hotel
Handle additional responsibilities as and when delegated by the Management.
Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Qualifications

Graduate/ Hotel Management

Additional Information

Benefits

Medical Insurance

Statutory Bonus

Free Meals on duty and off duty

Ladies Sharing Accommodation Free - Only For Girls( If Candidate out side from Goa)

Guest Service Associate-Front Office