Genesys jobs in Haveli

 ...Description Position As the platform owner, you will be responsible for the strategic direction, management, and optimisation of our Genesys Cloud Contact Center as a Service (CCaaS) platform. You will oversee a team of engineers & analysts, serve as the primary liaison... 

 ...Job Description Position As the platform engineer, you will play a critical role in supporting and optimising our Genesys CCaaS platform under the guidance of the Platform Owner. You will be responsible for managing global administration of the platform, conducting testing... 

 ...Job Description Position As a Technical Business Analyst for the Genesys CCaaS Platform team, you will be responsible for understanding business requirements, translating them into technical specifications, and collaborating with cross-functional teams to ensure the... 

Job Description Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline . Identify target areas for prospective business . Pre-screen customer segments as per the organization norms . Ensure...

Job Description Key Objective of the Job: . Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys. . Proactively understanding customer needs and cross- selling multiple products as per the requirements ...

 ...Xperience Required ~5-12 years of experience on Genesys Pure Engage (on-premises) platform as L3 Support. ~ Good understanding and experience on Genesys architecture, application and communication flow, log analysis, troubleshooting and support. ~ Must have operating... 

 ...languages and automation tools. Understanding or previous experience of working with Contact Center/ IVR products like Avaya, Cisco or Genesys Preferred Certification In GCP (Google Cloud Platform) Primary Skills DevOps: The ideal candidate should have a strong... 

 ...4+ years' experience in a call center environment in a people management role 4+ years operation/administrative experience with Genesys is mandatory Avaya CMS, Verint workforce management experience will be an added advantage Must have excellent customer service... 

 ...Centre environment using CRM systems, such as Siebel and Salesforce Experience in using Service Centre technologies: WFM tools (e.g. Genesys); CQM tools (e.g. Zoom) Customer Survey tools (e.g. Qualtrics, Medallia) High Level of IT proficiency in Microsoft packages... 

 ...services and cloud architecture Familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) Salesforce knowledge Experience working with outbound dialers, campaign management Experience with... 

 ...until PROD go live incl.Performance tuning.Telco domain knowledge is a plus.Pega 8.x knowledge is a plus.PegaCall and CTI integration (Genesys).General IT skills such as Java programming, Unix shell scripting.Weblogic/general application server concepts.German and English... 

 ...talent to drive our organization forward! Apply now for walk-in interviews on the following dates and venue:- Date : Jan 17, 2024 onwards Time: 11 am to 6 pm Venue: Genesis HR Services Office no.7 3 rd floor Sagar apartments Aundh, Pune 411007... 

 ...within an ITIL environment is MUST Experience with a voice in the cloud or exposure to cloud-related systems Experience within the Genesys Cloud environment Job Description Prioritise, classify, investigate, and diagnose incidents or faults affecting users.... 

Company: Genesis HR Services Location: Aundh, Pune Experience: Minimum 3 months in recruitment Working Days : Monday - Saturday Working Hours: 10 am to 7 pm Graduates Can Apply Preferred Qualification: MBA in HR Responsibilities : Sourcing : Actively... 

 ...skills to facilitate cross geographic interaction. Proficient in using MS Office applications (MS-word, Excel) & Google Sheets. Good analytical skills. Knowledge of WFM tools required. Experience of working on Genesys Purecloud will be an added benefit.... 

 ...ratings, etc.) Good feedback skills (written & verbal) with effective articulation. Six sigma green belt certified (Preferable) Meet daily and monthly audit goals, maintain calibration variance and dispute %. Knowledge of ServiceNow, Pure Cloud genesis, SharePoint....