Search Results: 14 vacancies
Role : Genesys / Genesys Developer. Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE. Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR. Must-Havel- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting. - Experience...
...to drive the transition to a low-carbon future, then this could be the job for you.
We are currently seeking a Chief Manager - Genesis , reporting directly to Genesis India Head to join the team based in Noida or Gurgaon, India.
About the Job:
PURPOSE:
Management...
...Job Description (Posting).
Domain NETWORK VOICE
Sub Domain DATA - CONTACT CENTER GENESYS CLOUD (1.) To maintain SOP's and runbooks of the respective technical track. (2.) To attend and handle complex L2 calls (3.) To handle L3 complex calls under L3 Engineer (4.) To...
...Product Manager/Solution Architect/Consultant- Excellent knowledge of contact center technology platforms from leading players like Genesys, Five9, Cisco, AWS (Amazon Connect) etc. - Good understanding of product management frameworks like Agile, comfortable leading with developers...
...Job Description (Posting).
Domain NETWORK Voice
Sub Domain - Genesys Cloud Contact Center MSI (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level...
...disciplined and results oriented.
Preferred qualifications/ Skills
. Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
. Knowledge of scheduling functionality of Verint/Genesis/NICE
. Knowledge of forecasting through Verint/Genesis/NICE
....
...GMP, NSF accredited company belonging
to the well-known and financially sound AKC Group. Promoters of AKC group are also behind the
genesis of reputed AMITY Educational Institutions. We manufacture research-based Nutraceuticals,
Herbal Medicine and Personal Care products....
...services and cloud architecture
Familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Salesforce knowledge
Experience working with outbound dialers, campaign management
Experience with...
...on any of the Nuance Mix API, Nuance Cloud IVR or Conversational IVR or Nuance Voice Assistant, CCaaS such as Amazon Connect, Nice or Genesys
• Hands on experience on Nuance Digital Engagement Platform such as Two way SMS, Digital IVR (Voice), Nuance Contact Center AI...
...Comfortable working EST hours
Optional Requirements :
Familiarity with common CRM integrations such as Salesforce and Zendesk.
Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys...
...team environment.
. Self-disciplined and results oriented
. Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
. Knowledge of scheduling functionality of Verint/Genesis/NICE
. Knowledge of forecasting through Verint/Genesis/NICE...
...• Must have experience with Salesforce Classic to Lightning migration.
• Good to have understanding on the CTI integration between Genesys and Salesforce.
• Must have SFDC Certified Developer (Platform Developer I) and Salesforce Administrator Certified
• Strong LWC experience...
...disciplined and results oriented.
Preferred qualifications/ Skills
· Working Knowledge of data entry on and extraction through Verint/Genesis/NICE
· Knowledge of scheduling functionality of Verint/Genesis/NICE
· Knowledge of forecasting through Verint/Genesis/NICE
·...
...Voice (CCIE-V)
~ Cisco Certified Network Associate - Video (CCNA-VID)
~ ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006)
~ Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
~ Genesys CIM8 Troubleshooting for Support (GCS8-CCTS)
~ Genesys eServices 8 Consultant...
