Role: Hub Operations Manager
Exp: 3-9 yrs
Location: Jalandhar, Karnal, Solapur, Vijayawada, Leh, Mohali, Chandigarh
JD
About The Role
A 'Hub Operations Manager' at TCS iON is responsible for overseeing the day-to-day operations of a designated exam center or hub, ensuring smooth execution of online assessments, managing staff, maintaining infrastructure, and adhering to quality standards, all while delivering a seamless candidate experience across the entire testing process; essentially acting as the on-site leader for all operational aspects of the exam center within TCS iON's network.
Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.
Key Responsibilities May Include
Exam Day Management:
Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.
Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.
Troubleshooting technical issues during exams and coordinating with IT support if needed.

Center Operations Oversight:
Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.
Monitoring exam center compliance with security protocols and regulations.
Managing vendor relationships related to exam center operations (catering, security, etc.)

Staff Management:
Training, and supervising exam center staff to ensure high-quality service delivery.
Performance evaluation and development of the exam center team

Reporting and Analysis:
Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.
Identifying areas for improvement and implementing necessary adjustments to optimize operations

Client/TC management Coordination:
Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.
Addressing client concerns and providing timely updates on exam center operations
Approaching new clients for capacity addition
Required Skills
Strong organizational and planning skills to manage multiple tasks simultaneously
Excellent communication and interpersonal skills to interact with candidates, staff, and clients
Problem-solving abilities to address unexpected issues during exams
Technical proficiency to operate exam delivery systems and basic troubleshooting
Leadership qualities to motivate and manage a team