Average salary: Rs415,498 /yearly
More statsClaim Raise and Settlement, you will be responsible for overseeing the process of raising and settling claims related to returns in accordance with the customer's Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will lead a team dedicated to efficiently...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...skills.
● Aware of the full support cycle (SLAs/Response time etc.).
● Having experience of at least one Ticket Management Tool (Freshdesk is preferred)
● You know what an API is, you understand its usefulness and may have already had
the opportunity to work with an...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service...
...operators, which should include WMS navigation, enhanced quality check (Dirty, damaged, non-Urbanic brands), and Ticket creation of Freshdesk.
Conduct mock QC tests for QC operators and newly onboarded employees.
Prepare SOP for Re-QC and ensure that there are no gaps...
...through implementation to technical support.
Key Responsibilities
Coordinating all requests for LinkedIn inventory globally via Freshdesk ticketing system
Liaising with media vendors for help, escalating technical issues and advising users
Gathering cost...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
Rs 4 lakh p.a.
...extensions we offer mind blowing features such as CRM Integrations with popular CRMs such as Zoho, Hubspot, Bitrix24, Google Sheets, Freshdesk, etc. Chatgpt powered Replies, Team Inbox etc.
The Role
You will be responsible for :
Developing and managing a portfolio...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...features to enable data-driven product roadmap decisions
Drive and streamline data integrations across key systems, including Mixpanel, FreshDesk, Appcues, Salesforce etc.
Help inculcate product analytics best practices across teams in terms of problem-solving and data...
...products
~ Excellent English Communication skills, both verbal and written
~ Experience with support platforms such as Zendesk, Freshdesk or similar software.
~ Email support is a must, the majority of our customer support tickets are email based.
~ Knowledge of other...
...Experience talking to customers or a similar support role
Experience with MS Office
Exposure to database management software such as Freshdesk
Excellent communication and problem-solving skills
Patience and customer empathy
What's on Offer?
Fantastic work...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...optimization opportunities and drive continuous improvement.
CRM Expertise: Extensive mastery of leading CRM platforms (Kustomer, Zendesk, Freshdesk, Babelforce, Five9, etc.) with a focus on leveraging them for operational excellence.
Thrives on Agility and Innovation:...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT...
...Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk)...
...detail and should work with great accuracy.
What will you get from Amber:
• Work with softwares such as Zoho Invoice, Tableau, Freshdesk, Notion.
• Fast-paced growth (can skip intermediate levels)
• Total freedom and authority (everything under you, just get the...
...improvements, and achieve results in a fast-paced environment.Technical Skillset :- Proficiency in a ticketing system (e.g, Zendesk, Freshdesk)Experience with a CRM platform (e.g, Salesforce, HubSpot)- Working knowledge of IT infrastructure and operations (a plus)Preferred...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT...
...to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT...