Title – Optometrist/Sr. Optometrist

Reporting to – Store Manager

Skip Level – Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Customer focus: Driving Net Promoter Score

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up

Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

Understanding the POS system to ensure that the transactions are processed effectively

Being dedicated to customer satisfaction and resolving any concerns that the customer has Eye check-up & dispensing

Following the 12-step Optometry process at Lenskart, during the eye check-up

Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames

Performing a quality check of the lenses fitted before handing over the product to the customer Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences

Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP

Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Diploma in Optometry with 12th Science

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear communication and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority