About the job

A Customer Service Associate is responsible for assisting customers, resolving their queries, providing accurate information, and ensuring a positive customer experience through phone, chat, email, or other communication channels.
Key Responsibilities
Handle customer inquiries through calls, chat, email, and other channels.
Understand customer concerns and provide appropriate solutions.
Explain products, services, processes, and policies clearly.
Resolve customer complaints professionally and within the required timeline.
Follow up with customers regarding pending issues or requests.
Maintain accurate customer information and interaction records.
Coordinate with internal teams to resolve customer issues.
Escalate complex or unresolved issues to the appropriate department.
Maintain professional communication and customer service standards.
Achieve assigned customer service and quality targets.
Skills Required
Good verbal and written communication skills.
Customer-handling and problem-solving skills.
Basic computer knowledge.
Ability to use CRM, email, and MS Office tools.
Good listening and interpersonal skills.
Patience and a positive attitude.

Skill(s) required

Effective Communication

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are from Coimbatore, Erode, Karur, Madurai, Tirunelveli, Thoothukudi, Thanjavur, Namakkal, Theni, Palani, Dharmapuri, Salem, Rajapalayam, Tiruchirappalli, Dindigul only

Other requirements

Any degree

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 8,00,000 - 12,00,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 5,00,000 - 7,00,000 /year

2. Variable pay: ₹ 3,00,000 - 5,00,000 /year

Perks

5 days a week

Number of openings

About Pencil Bitz

Pencil Bitz Global Learning Lab is a dynamic organization operating across digital marketing, book publishing, and edtech. We help businesses and individuals strengthen their digital presence through innovative marketing solutions, support authors with end-to-end publishing services, and deliver high-quality learning and skill development programs. Our mission is to empower brands, creators, and learners with innovative solutions that drive growth, knowledge, and long-term success.

Customer Service Associate - Fresher