Role Purpose

The Front Office Executive serves as the first point of contact for students, parents, and visitors, playing a vital role in creating a welcoming atmosphere while efficiently managing front desk operations.

Key Responsibilities

Manage front desk operations, ensuring a professional and welcoming environment for students, parents, and visitors.
Handle admission inquiries, provide forms, assist parents with the process, and maintain enquiry registers.
Handle incoming calls and inquiries, providing accurate information regarding admissions, fees, and school programs.
Coordinate attendance records and manage documentation related to student admissions and inquiries.
Assist in drafting emails and communication materials for various stakeholders.
Support fee inquiries and provide information on payment processes.
Maintain organized records, ensuring confidentiality and easy access to information.
Collaborate with teachers and departments to facilitate smooth communication and coordination.
Ensure front office discipline, cleanliness, and adherence to school protocols.
Maintain student database and update information in school management software.
Coordinate with security staff for visitor movement and safety compliance.
Provide support to the academic and administrative teams in filing, printing, and document management.
Ensure timely display of circulars, notices, and communication updates on the notice board.
Address emergencies calmly and coordinate with appropriate departments for quick resolution.
Handle feedback or concerns raised by parents and escalate them to concerned authorities when required.

Requirements

Education Requirements:

B.ED

Experience Required:

0-3 years of experience in front office management or a similar role.

Technical Skills:

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with front desk management software is an advantage.

Soft Skills:

Excellent communication skills in English and Hindi.
Strong organizational and time management skills.
Ability to handle student and parent interactions with empathy and professionalism.
Strong attention to detail and record-keeping abilities.

Benefits

Professional Development Opportunities:

Access to training workshops, seminars, and courses to enhance your skillset and career prospects.

Work-Life Balance Perks:

Flexible working hours and a supportive work environment that values your time and personal commitments.

Career Growth Opportunities:

Pathways for advancement within the organization, encouraging you to grow and take on new challenges.

Accommodation

Accommodation facility available for selected candidates, providing convenience and support for outstation applicants .