Average salary: Rs329,282 /yearly
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...Responsibility:
Lead of a team of 30 telesupport / coach agents
Define monitor and improve... ...own daytoday operations (tele support QA )
Identify initiatives (people / process... ...science or related field
Should be highly customer service/support oriented (CSAT is the...
...Job Description
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central... ...us? Read more about the life in PayU here
Job Title: Team Lead -Customer Support (Contract)
Job Location: Mumbai, India
Experience: 6-...
...About the job: The Customer Support Team Leader is responsible for leading a team of customer support representatives to deliver excellent customer service and achieve customer satisfaction goals. This role involves managing and coaching team members, monitoring performance...
...General Summary: The Team Leader of Software Support is responsible for leading a team of entry level to experienced professionals focused on providing support to system users and customers by evaluating user needs, identifying problems, and finding determined solutions. This...
...Description
Manages the functioning and day-to-day activities of groups.
Establish precise targets and key performance indicators for the team.
Assign objectives and duties to others and guarantee that they accomplish their goals on a daily, weekly, and monthly basis.
It...
...Position : Customer Support Team Lead Location : Mumbai (Lower Parel) About Qrata : - Qrata matches top talent with global career opportunities from the world's leading digital companies including some of the world's fastest growing start-ups using qrata's talent marketplaces...
...monitoring performance and coaching the team/managing operations. - Should be from... ...level, Sr. agent level. Purpose : - The Customer Contact Team Lead will coordinate and lead their team in... ...objectives are met and deliver appropriate support to direct reports. - Motivate the team...
...Team Lead for Customer Service (Domestic Voice process)
Role Specifications:
• Graduates
• 24/7 shifts with 1 rotational off
• On paper... ..., being visible and available to assist with any escalated support enquiries, ensuring that agents are available to take calls,...
As a CRM Support, you will be working at the highest level of support escalation. You will be collaborating with internal teams, vendors, and customers to diagnose, troubleshoot, and resolve intricate technical... ...reliability and resilience- Lead and coordinate the planning,...
JOB DESCRIPTION : Job Title : Application Support Team Lead. Role Description : - Responsible for the support and maintenance of Trading, back office and other related IT applications.- Second line support and maintenance of the IT applications and supervising role on supported...
...Schindler India is poised for a leadership position in India in the short term.
Join us as a
Service Engineer (Customer Engineer/ Sr. Customer Engineer/ Team Lead- Service and Maintenance)
We Elevate... Your Responsibilities
1. Role:
The Service Engineer will be...
...At Amazon, we're working to be the most customer-centric company on earth. To get there, we... ...bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is... ...for shift operations at our DCs and support the DC manager in performance management...
...Raising Tickets on escalations that need to be resolved by the Ops Team.
Ticket closures on the System for all issues that have been... ...in the local language and English.
~ Previous exposure to Customer Support / Call Centre can be a plus.
~ Confident and energetic in...
...providing them with challenging assignments . Our Promise to our
customers is Bug Free Software.
Job Description
Roles &... ...~Good to have
working experience in API Test automation
~Team player and
demonstrated ability to work in a fast-paced environment...
...Undergraduate Job Description : - Conduct outbound calls to prospective customers for service-related purposes. - Handle customer inquiries,... ...accurate records of interactions in the CRM system. - Collaborate with team members and supervisors to achieve targets and objectives. -...
...Location : Thane Experience : are looking for enthusiastic individuals to join our team as Customer Support Executives in Thane. This is an excellent opportunity for freshers to kick-start their career in customer support. Key Responsibilities : - Make outbound calls to customers...
...At Amazon, we're working to be the most customer-centric company on earth. To get there, we... ...shift while meeting all of your goals.
• Support all safety programs and OSHA compliance to... ...associates.
• Proactively identify and lead process improvement initiatives and Lean tools...
...Outcomes 1. Learn basic work processes & key traits for becoming good customer support agent by end of week 2
2. Achieve consistent Chat & Call quality above 95 % in audits from week 4 onwards
3. Achieve consistent CSAT above 95 % from week 5 onwards
Competencies:...
...requirements- Must be able to understand customers’ business problems and conceptualize pragmatic... ...to respond to RFP/RFX or work with the team to create a proactive pitch for potential... ...Be a coach to the other team members and support up-skilling them
Promote Digital Learning...
...Looking for Customer Support Associates to drive customer satisfaction delight & great experience. They will work very closely with internal stakeholders peers leadership team and most importantly customers. They will need to have an empathetic approach towards customers in...
