Average salary: Rs804,630 /yearly
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...Coverage Support Analyst-1
Position Overview
Job Title - Coverage Support Analyst - Associate
Location - Pune
Role Description... ...Proposals (i.e., RFPs, RFIs, DDQs), Consultants Database Services and other such activities.
What we'll offer you
As part...
...problem-solving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.... ...and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling...
...Position Overview
Job Title - Coverage Support Analyst - Associate
Location - Pune
Role Description:
The Global Client Intelligence... ...Proposals (i.e., RFPs, RFIs, DDQs), Consultants Database Services and other such activities.
What we’ll offer you
As...
...provisioning through Cramer tool and Optimus
EOR and IOR Processing for Customer as well as Backbone Orders
Handling International Network Optimization and Regrooming activities.
Feasibilities of GDE and IPL International services regrooming in TCL Global Network...
...supplier Business review - QBR, monthly review.
Minimum qualification & experience
~ Graduate with 2-5 years of experience.
~24.7 Support is must / able to work in 24.7 Rotational shifts.
Other knowledge/skills
~ Experience in supplier Business review - QBR,...
...New York City, AlphaSense employs over 1,500+ people across offices in the U.S.... ...-
India Office -
About The Team
Customer & Product Support (C&PS) sits at the intersection of sales... ...The Role
We are looking to hire an Analyst, Customer & Product Support to join...
...network components to drive network efficiency and availability.
Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
Review L3/L4 incidents...
...Purpose - Broad objective of the role
Has enough knowledge within Service Assurance and Service delivery to allow them to apply their... ...and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and...
Experience required.
# Should have work experience of 2 years in Telecom background.
Job Discerption
# Engineering degree in electronics/electronics & communications/electronics & telecommunications.
# Should have good knowledge on SDH/DWDM/OTN technologies.
# ...
...Broad outline of the Role
~ Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and... ...Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking...
...causes of incidents
Transmits the result to the contributors in charge of implementing the patches
Exploits the monitoring of services
Exploits the monitoring set up by the construction and/or infrastructure teams
Takes into account the alert and informs potential...
...role is responsible for managing customer queries and operations. This is... ....).
Troubleshooting layers 1, 2 and 3 of the OSI Model... ...1 years' experience in Level2 support on router, switch and firewall... ...experience of providing customer service support in fast paced, high availability...
...outline of the Role
~ The role is responsible for managing customer queries and operations. This is an operational role that may seek... ...-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain...
...Purpose - Broad objective of the role
Providing L2 and L3 Support and ensure NW and system uptimes
Network Major event handling and... ...skills.
Technical Competencies
Handling the escalated customer and SD related issues and providing L2 and L3 support.
Network...
...Broad outline of the Role
~ Operational role that works under direct supervision, responsible for day-to-day customer service operations
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size...
...Job Family Descriptor
Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby... ...architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical...
...JD for Area Customer Service Manager :
Leading a team of Approx: 8-9 Customer Service Officers to address requests/complaints received... ...Review Team's Performance each Month and provide feedbacks and support team to achieve their respective KRA's.
Ensure adequate training...
...JD
Major Activities: Customer and Backbone trouble shooting through NMS tool -ECI/ALU/Tejas... ...concepts.
Troubleshooting layers 1, 2 and 3 of the OSI Model.
Knowledge of... ...customer.
At least 2 years' experience in L2 support.( CCNA / CCNP certification will be an...
...outline of the Role
~ The role is responsible for managing customer queries and operations. This is an operational role that may... ...Size and Scope of Role - No. of direct reports
Technical Support Engineer
1 Customer Front Line for Trouble Reporting
2 Trouble Ticket...
...role is responsible for managing customer queries and operations. This is... ....
Coordination with filed support/RBS team to address underlay issues... ...effective technical customer service as per SLAs.
Proactive... ...Certifications - CCNA/JNCIA for B2-1
Other knowledge/skills...
