A. Position Overview

Position Title

Executive/Senior Executive

Department

Zone Operations

Level/ Band

Executive/Sr. Executives

B. Role Summary (Please specify the few lines one the overall role expectation and delivery)

Daily MIS supporting to the Branch for driving:

o Issuance

o S2S

o Opportunity analysis

o Coordination with AOH-TOH on a regular basis for various MIS and other requirement if any required .

o Coordination with other HO stakeholders for various MIS/Reports etc.

o Collating of issuance related feedbacks on a regular basis from the stakeholders.

o Preparing monthly dashboards/

o Preparing presentation as and when required for review purpose

C. Organizational Relationships

Reports to	Senior Manager
Supervises	Nil

D. Job Dimensions

E. Key Result Areas ( In Bullet points )

o S2S Drive : Support the Branch team with daily S2S updates

o Support the Branch with Opportunity analysis from walk in/Outcall

o Issuance Drive : Track daily BOD pending details and share the same with all stakeholders

o Collate the feedback of resolve commitments

o Share the EOD updates on NB Pending cases

o Branch Mapping & Head count: share the mapping details with allied dept on a monthly basis or as and when there is a change

o Outcall data upload in Ubona every month post coordinating with HO S2S team.

o Prepare monthly /YTD dashboards

o Surrender Retention: Provide assistance to Branches in coordination with HO BCT team if any requirement

o Any other MISC MIS requirement as required by Sr.Management

F. Competencies ( Please add relevant competencies . Competencies to be filled as per the Competency dictionary only)

. Process Orientation 2

. Customer & Consumer Engagement And Experience in a Hybrid World 2

. Effective Communication 3

. People Management 2

. Attention To Details & Solution Orientation 1

. Change Management 1

G Skills Required

Technical
Behavioral .	Essential	Desired
Interpersonal skills	.
Communication skills	.
Creative thinking skills	.
Supervising/Leadership skills	.
Teamwork Skills	.
Influencing skills	.
Relationship Building skills	.
Decision making skills	.

H Incumbent Characteristics

Essential	Desired
Qualification	Graduation
Experience	2-3 Years in the area of MIS management

Branch Operations Executive