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 ...and the desire to dream big makes for great candidates. Job Description The Role: We are currently seeking 2 motivated Contact Center Agents to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing... 

 ...Duties & responsibilities: Initiate telephonic contact with students/parents data source in order to generate prospective clients for overseas studies and assign to respective branch counsellors for expert level call back. Interacting contacts via live chat, emails,... 

 ...and resolution for Genesys Engage and Cloud system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults on the network. Log and track faults for voice customers and provide progress update reports until resolution Liaise... 

 ...responsible for making outbound calls to assist with the completion of incoming calls. All calls are entered and tracked on the Herbalife Contact Management (HCM). Handles escalated calls and takes full ownership of inquiries through troubleshooting, researching, decision-making... 

Job Description :As a Technical Lead for the Contact Center System, you will be responsible for ensuring the smooth operation and maintenance of Porter's in-house contact center system. You will lead a team of engineers in managing and maintaining the in-house Contact centre... 

Job Description : Develop objectives for the call center's day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (costs, customer service metrics etc.)...

 ...Requirements SKILLS AND QUALIFICATIONS: ~ At least one year of working experience in IT. ~ Tier 2 or Tier 3 Contact Center Engineer ~  Knowledge of Network cabling and cable management ~  Experience configuring router and firewall appliance... 

 ...Job Description Job Description Responsibility is to design, develop, enhance and implement robust Algorithmic model for contact center transaction volume on all support channel (Voice, SoMe, Chat) Perform statistical analysis and fine tune test results Build... 

 ...Principal Consultant - Contact center BA - ITO079679 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and... 

 ...improving products or processes, to ensure we deliver for our customers. Person Specification Prior Front facing Call Centre/In house contact centre experience Adept in customer interaction and exception handling Should have proper diction and command on English language... 

 ...Job Description: Unified Communications – Consultant role for Cloud based contact center/call center technology. Primary Skills - Genesys Cloud CX Genesys Call Flow Architect Genesys Workforce Management Genesys Integrations with CRM applications like... 

 ...Assistant Vice President – Contact Centre Analytics - INS023267 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial... 

 ...new technology Requirements SKILLS AND QUALIFICATIONS: ~ At least 3 years of working experience in IT. ~ Contact Center Support Engineer (Ring Central or Nice CX One Tier 3) ~  Knowledge of Network cabling and cable management ~  Experience... 

 ...market leading international higher education research and search platforms. We are seeking a highly skilled and strategic Global Contact Centre Technology Platform Owner to oversee the development maintenance and optimization of our global platform(s). The Global... 

Job Description :- 5+ years in contact center engineering focused on designing, implementing, and operating contact center workflows and call flows with Cisco UCCE and Five9.- In-depth knowledge of Cisco UCCE architecture, components, and integration.- Proficiency in Five9... 

Responsibilities :- Consult Business team for the technical requirements of the product and services for Unified Communication, Contact center services.- Technical evaluation of the technology, OEM products, Solution Interop testing.- Designing, planning of technical solution... 

Responsibilities: Will perform pre-sales. Collaborate with stakeholders to understand and analyze business requirements, ensuring a clear understanding of the problem or opportunity. Develop and oversee the creation of high-level solution architecture, ensuring alignment...

 ...Sound decision making. Primary Skills Strong Communication & Customer Service Skills. Minimum 12+ years of international contact center experience. Secondary Skills Must be able to effectively adapt to accelerating changes. This is remote work requiring... 

~ Job Title – RESOLUTION SPECIALIST, CONTACT CENTER ~ Position Level – K ~ Work Location – Bangalore ~10 months – 3 Years of relevant customer service experienc e ~ Shift : Night Shift ( Permanent ) Resume shortlisted candidates will be invited for the Face to... 

 ...mins walking from Dadar railway station. ) Expectation : in the sequence of priority - Min 5 years of Prior experience of working at a Contact Centre/BPO. - Min 3 yrs of experience in a leadership role, monitoring performance and coaching the team/managing operations. -...